It took 2 fucking days for the network team to assign permission to my username to access 2 x dedicated servers on the network.

Like dude WTF, it's a 5 (max) minute job. I'm not judging just saying.

Welcome to my job.

L1 Support: not a prod issue, fwd L2
L2 doesn't respond for days

I follow up and drag in my boss,
L2 responds but is incompetent

Finally responds, fwds to another support team or devs

Then it's he Dev, mid Dev, and finally Sr Dev.

2weeks later I get my answer that could've been answered in like 5mins by the Sr guy.... Which is actually who I asked for 2 weeks ago.

Support are like a monkeys at least here, they pull switchs but take forever to actually be useful...

that depends on the size of the company and it’s rules. when i worked as a helpdesk rep we had the ability to assign permissions, but the rules said we cannot, it has do be approved by the security team and then be done only by the sysadmins.

also it depends on how it is all arranged, in my current job i work as a support specialist ( which is also part time pc technician, part time printer specialist and part time sysadmin) in a company that was bought by a large corporate, and i started right at the beginning of the whole migration mess.
the entire file server was a mess, permissions were assigned per file and per folder for each user ( not by permission groups as it was supposed to be). so when some bloke needed a permission for a folder it was assigned to each subfolder and file inside, all 230 gigs of them. and assigning permission groups as a whole another hell.