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groot5256yOr better say to the tech team that the feature is not working (the feature which before that day was never discussed) and say to their bosses face that the team is lethargic.
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@dvlpr sounds like the sales team needs a Sales Engineer, also known as a "Solutions Architect".
They should be a technical person who transitions to sales, or they're a sales person with almost developer level product knowledge. Either way, they can lead a sales agent down the right product path so that they know the best use cases to showcase of your software for the potential client.
Usually the SE or "SA" checks in constantly with a dev or product team to always know the latest happenings of the product.
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I have a dream that one day the sales people will consult with a developer on time and effort estimates before making ridiculous promises to the client.
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