An important message:
PrOpErLy managing servers is HARD.

I get pissed off at customers with ZERO server knowledge who think they can manage their VPS. “Just get a control panel and a VPS” from some flashy provider that makes server management look way too easy.. Clicking around in their fancy control panel, until:

- they need help with their *self-managed* VPS;
- their email ends up in spam;
- they suffer from performance issues;
- they need to restore a backup;
- something breaks, because YES, things break

Way too little people are able to answer:

- when and how do you make backups?
- how do you monitor your servers and which services?
- how do you keep track of trend analysis?

Then I come by with necessary software. SNMP for trend analysis, Graphite for infrastructure health, Sensu for monitoring, Kibana, Ansible for configuration management..

Things that servers need but that customers have never even heard of.. because they can do everything in their control panel..

Until they come crying to me because it broke and they don’t even know how to get into SSH.

I think the ones to blame are VPS providers that tell the tale of how easy it is to install a control panel and never look at your server again.

Customers become responsible for something *business-critical*! Yet they don’t know how it works.