Me: I can fix that workflow in about five minutes, In fact I can do it right now as we are speaking on the phone.

Customer: okay well... let me contact the director and make sure it’s okay that you fix it.

Me: I won’t make any changes to how it functions I’m only going to make it work again as it used to

Customer: we might need to schedule a meeting to talk about this because I’m not sure that we should be changing the site without permission

Me on the inside: I literally have global admin rights, unlimited power in Sharepoint, am responsible for making sure this stuff works, and BUILT this fucking thing, so now that I’ve been alerted of an issue I’m going to fix it. You are welcome to blame me if your boss is upset about it but I’m not going to wait for a fucking meeting to make sure it’s okay that I update a god damn email address in a workflow.

Me IRL: okay sounds great let me know when it is :)