Story Time!

Tittle: About Larry.

Fun Game: Tell me if / when in this story you know the plot twist.

Setting: Years ago, non coding job.

I work with Larry a lot, Larry works remote. In technical terms Larry is senior to me and I escalate some technical issues that get assigned to Larry. I've never met Larry in person.

Larry can be hard to work with, but he's plenty good at his job and I don't mind his prickly side. Sometimes it takes telling Larry something a few times before it sinks it, but that's not a big deal. Sometimes it seems like Larry doesn't remember his cases entirely, but he has a lot of cases. Also Larry has good reason for how he works considering the land of scubs who usually escalate to him without any thought / effort.

Larry's escalation team is short staffed and they're trying to hire folks, but that's been like that forever.

So one day I get an email that Larry is going to be out of the office for a few weeks. Nothing unusual there.

My current case that I share with Larry sort of floats in limbo for a while. The customer is kinda slow to respond anyhow and there's nothing that I need Larry for.

Finally I get automated notice that my case has had a new escalation engineer. Laura. Laura is much more positive and happy compared to Larry. Understandably Laura isn't up to date on the case so we go back and forth with some emails and notes in the case.

The case is moving along just fine, we're making progress, but it's slow because of the customer's testing procedures. Then we hit a point where this customer's management pushes on sales for a solution (this customer's management is known for doing this rando like for no reason).

Down the management chain it goes and everyone wants a big conference call to get everyone up to date / discuss next steps (no big deal).

Now I really don't want to do this with Laura and throw her into the deep end with this customer, she doesn't have the background and I'd rather do this call with Larry & Me & Laura. Also according to the original email Larry is due back soon.

I start writing an email to Laura about "Let's try to schedule this for when Larry gets back."

Then I stop ... I don't really know why I stop but when it is a "political case" I want some buy in on next steps from management so I go talk to my manager.

-Plot Twist Incoming-

Long story short, my manager says:

"Laura IS Larry..."

O

M

G

I had no idea. Nobody told me, nobody told ANYBODY, (except a couple managers).

Back up a few months Larry apparently went to his managers and told them he was going to transition, surgery and all, in a few months.

Managers wondering how to address this went to HR and some new hire very young to be a manager HR manager drone logiced out in her bonkers head that "Well it shouldn't matter so don't tell anyone."

ARE YOU FUCKING KIDDING ME!!??

Thank god I didn't send that email...

I did send an email to Laura explaining that I had no idea and hoped I didn't say anything stupid. She was very nice about it and said it was all good.

After that incident made the management rounds (management was already fuming about being told not to tell anyone) things came to another critical point.

Laura was going to visit the company HQ. Laura had been there before, as Larry, everyone knew her as Larry... nobody (outside some managers) knew Laura was Larry either. With nobody knowing shit Laura was going to walk in and meet everyone ...

One manager at HQ finally rebelled and held a meeting to tell his people. He didn't want Laura walking in and someone confused, thinking it was a joke or something horrible happening.

HR found out and went ballistic. They were on a rampage about this other manager, they wanted to interview me about how I found out. I told HR to schedule their meeting through my manager (I knew they didn't want my manager to know they were sniffing around).

Finally the VP in our department called up the HR head and asked WTF was going on / kind of idiots they had over there (word has it legal and the CEO were on the call too).

HR had a change in leadership and then a couple weeks later there were department wide meetings on how to handle such situations and etc.