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You can make your software as good as you want, if its core functionality has one major flaw that cripples its usefulness, users will switch to an alternative.
For example, an imaginary file manager that is otherwise the best in the world becomes far less useful if it imposes an arbitrary fifty-character limit for naming files and folders.
If you developed a file manager better than ES File Explorer was in the golden age of smartphones (before Google excercised their so-called "iron grip" on Android OS by crippling storage access, presumably for some unknown economic incentive such as selling cloud storage, and before ES File Explorer became adware), and if your file manager had all the useful functionality like range selection and tabbed browsing and navigation history, but it limits file names to 50 characters even though the file system supports far longer names, the user will have to rely on a different application for the sole purpose of giving files longer names, since renaming, as a file action, is one of the few core features of a file management software.
Why do I mention a 50-character limit? The pre-installed "My Files" app by Samsung actually did once have a fifty-character limit for renaming files and folders. When entering a longer name, it would show the message "up to 50 characters available". My thought: "Yeah, thank you for being so damn useful (sarcasm). I already use you reluctantly because Google locked out superior third-party file managers likely for some stupid economic incentives, and now you make managing files even more of a headache than it already is, by imposing this pointless limitation on file names' length."
Some one at Samsung's developer department had a brain fart some day that it would be a smart idea to impose an arbitrary limit on file name lengths. It isn't.
The user needs to move files to a directory accessible to a superior third-party file manager just to give it a name longer than fifty characters. Even file management on desktop computers two decades ago was better than this crap!
All of this because Google apparently wants us to pay them instead of SanDisk or some other memory card vendor. This again shows that one only truly owns a device if one has root access. Then these crippling restrictions that were made "for security reasons" (which, in case it isn't clear, is an obvious pretext) can be defeated for selected apps.
rant
ux
file management
smartphones
user experience
android os