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Search - "cots "support""
Work email conversation with a COTS app support tech:
Tech: Could you provide me the following from Sql Server? (instructions followed)
Me: I am not the DBA, but I've sent them the request.
Tech: Could you send me the following from Sql Server while we wait? (Instructions followed)
Me: As I said, I don't have permissions to access what you want.
Tech: Oh, I see now, you most likely don't have proper access to be able to retrieve the information.
Me: ..yeah. Thanks.