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Search - "family tech support yet again"
Mom: hey I can't get into the phone, the PIN and PUK aren't working. See if you can fix it otherwise you'll have to go to the communications company to ask for a new card (my mom is working and can't do it)
Me: //gives it another try. Doesn't work. Searches online. Yep, can't do anything, it needs a new card
Me: sorry mom, you have to get a new card, there's nothing I can do.
Me: why did you ask me for help, again?
Mom: well because you can do things and fix things and so, and I thought that maybe you could fix it