3 person help desk shop for 450 users. One of my tasks is procurement.

Customer: we need a portable monitor that takes up less desk space than the one you typically have us buy

Me: at the conference last week we displayed the upgraded model of that portable monitor which takes up half the desk space. It’s $250 instead of the $150 that you normally would pay.

Customer: that ones too expensive, find me something else.

Me: unfortunately not too many companies make portable monitors and since AOC is unreliable in quality we have been recommending Asus, who only makes those two models that I’ve shown you.

Customer: I want the AOC one anyways. You shouldn’t have shown the more expensive one because now my staff want it and I can’t get it. If everyone can’t afford it you shouldn’t have it available.

Me: I understand your frustration, we have recommended that more expensive one as an option for people who have special accommodations for eye care and as an alternative if people dislike the current model. Since it’s not required that you purchase it and since we do have a much less expensive option we will continue to recommend it. As for the AOC one we will allow you to purchase it but will not be supporting or repairing it.

Customer: Can we get this instead? *sends link to $989 pre tax off brand version of Razer Project Valeria*