Stakeholder: Can you investigate the problem with this user profile? We made updates to system A, but user is saying it’s the wrong info on the website.

Me: Looks fine to me. Looks like your updates just needed time to trickle down. Though, you will need to clean up this user’s data because it can cause X problems. There’s not much I can do since the site just displays info from system A.

SH: Can you delete the user’s website account and we can ask user to create a new one?

Me: …Ok, let’s try this again. It’s not necessary to delete the account and make the user create a new one. It’s not going to resolve the X problems that I mentioned. The website really needs clean data from system A.