Dear customers just fucking stop and do the following:

1. Explain yourself in complete sentences.

2. Read the email you just wrote.

3. Regardless of the content delete the email.

4. Go about your day and leave me alone.

Fucking emails like this, I can't even:

Customer Person A: Hey this thing doesn't work when I change X!

Me: Uh where did you change X? There's 3 places that can be changed.

Customer Person A: No, Customer Person B is responding to the wrong ticket.

- Customer B has never responded to the ticket and isn't on the email chain we're talking about...-

-ticket closed, communication impossible reason "Kiteo, his eyes closed"-