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Search - "knuckle draggers"
Assumptions are a terrible idea, yet I find myself making them all the time about other people. I am finding the very sobering reality about people who use technology vs people who create technology. The users have zero intellectual interest in how the technology accomplishes a task. While the creators get absorbed into the details and often relish in being able to maximize capability.
A point of frustration for me is users who are in a semi technical field yet take zero time to learn how to configure a piece of tech. They get a plug and play attitude and seek in panic when things don't work. The work is semi technical because they need to understand some of the fundamental physics involved to assess things using instrumentation. Yet when asked about a system they actively modify as to how it is normally setup they are clueless. Me, who helps write the software to control these devices, is stumped that they have zero interest (or capacity?) to understand how the system is normally configured. This is not the first time I have made assumption about what they know in technical contexts. I have run into this before with managers, but not with technicians.
How do you manage your expectations with people who won't invest any time into how their equipment actually works? How does someone operate that way to begin with? Where is their curiosity about how things work?
On the flip side, I swear at my fucking phone because I don't care how it works, but I just want it to stop doing everything besides being a phone... Fuck you, we are not the same, I think...5