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Search - "mouthbreathing flowchart monkey"
Level 1 support moron dishing out bad instructions from his flowchart.
Wanted me to edit config files for a production setup, which would've killed shipping for all stations, in the middle of our shipping rush.
Fixed the problem while in the escalation queue for level 2. L2 confirms the fix, and bemoans the shit documentation L1 provided.
If its a business class (mission critical) system, hire decent support staff! You might try testing people for reading/listening comprehension, and then paying them a decent wage! This isn't good for my blood pressure...