I built a tracking suite for our fleet of printers quite some time ago. Once a day, "bizteam" (aka sales) gets an alert detailing how many printers are in critical need of attention (out of paper, mechanical error, etc.), and how many of them are flat-out offline. They don't seem to care. I mean they do, I think? but. the offline percentage hasn't changed much in the past month or two.

These printers constitute a primary part of our business model and... screw it. they're goddamn important, okay?

A full 16% of our printers are OFFLINE. Most of those HAVE BEEN OFFLINE FOR 3 FUCKING MONTHS.

3% of our printers have been online BUT OUT OF PAPER FOR OVER A MONTH.

and what really baffles me...
We've convinced a few of these merchants to actually plug in their goddamn printers. (and yes, they actually *paid* for these things, and they're absolutely not cheap.) Some of those were previously both offline AND out of paper, yet after being plugged in, they're *STILL* OUT OF PAPER?! What the crap, people! It's a printer! it's not difficult! It's the same as every other fucking printer you have! and it's probably the same goddamn fucking model!

Did AlexDeLarge skullfuck your brain into mush? FIX YOUR SHIT!