A couple of weeks ago, I asked the "brand manager" if he knew how to reset printers to their defaults before reconfiguring them, knowing full well that he did not. He assured me that he did. I smiled and let him leave.

He called me yesterday, frantic, because he didn't know how to reconfigure a printer that already had a password. After reminding him of the above, I told him how to put the printer in diagnostic mode and how to navigate the menus. Literally: "Turn the printer off, then hold down the feed paper button while turning the printer on. It will print out a bunch of diagnostics, and a menu at the bottom. Just follow the instructions at the bottom to use the menu"

Apparently following simple instructions is well outside of his abilities. After he spent five minutes fighting with it and complaining, I called him and walked him through powering the printer on while holding down the feed paper button. Terribly difficult.

The next step amounts to "hold down the feed paper button for more than 1 second." He spent ten minutes (ten!) on this unimaginably challenging step, and, frustrated at his inability to outsmart a simple button, he gave up completely.

He literally couldn't follow the instructions on the printout. I've attached a picture to show how ridiculous this is, and it saddens me terribly to report that I'm quite serious. he was literally unable to figure this out.

HE SPENT TEN MINUTES TRYING TO PUSH A BUTTON FOR >1 SECOND! TEN MINUTES!
That's what was too difficult for him! A button! With written instructions!

I can't even.

But the kicker?
Now he and the bossman want me to drive half an hour so I can push a button for ~1.2 seconds because they're utterly incapable.

I'm soo done.
So. done.