I get plenty of sleep and wake up to my manager talking about escalating tickets. I'm on support this week and my queue was empty yesterday, but there were several new "urgent" requests that never got assigned to me.

Wait, so I'm responsible to assigning tickets to myself now? Our support is so shitty now. Our good document got hacked to pieces and now I can't find anything, and the customer support people are constantly bitching if things aren't done right now for tickets I was assigned while I was asleep.