!Rant

Support Call:
”our PC stick isn't booting up! Come and fix it! (angry)”

Me:
”The PC are meant to boot up whenever power is delivered to them. Are you sure your TVs are powered on?”

Support Call:
”Yes! I just pressed the power button on both TVs and it didn't turn on the PC sticks.”

Me:
”So you can confirm the TVs are on? Can you change the input and see what happens?”

Support Phone:
”Stop wasting my time and send someone down to fix it now! I told you it isn't working!”

Me:
”Ok, we will get someone out to you as soon as possible.”

Then a support guy drives 2 hours to their store.

When he gets there he realizes that the TVs power is connected to a light switch and they has the switch off!!!

He said ”can we turn on some lights so I can see behind the TV?” and then all the fucking TVs came on.

These are times when I fully understand the concept of “firing a customer”.

The customer sent an email saying ”the downtime for your product was unacceptable.” even after it was explained to them that the problem was them turning off the power.

These fucking idiots actually expect us to deliver products to display on TVs without fucking electricity to run them.