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In my company, we have been have been using skype, hipchat, slack and now Teams.
Yet somehow, email always survives.
I get it as a communication channel for external clients as everybody has an email.
Yet when you as a company are using a team messenger, well then use it as your primary communication tool NO EXCEPTIONS or don't use them at all.
rant
communication
hipchat
slack
teams
messengers
email