10
OmerFlame
71d

THIS IS OUTRAGEOUS.

I recently got a secondhand Sony WH-1000XM3 headphones. they were used for less than a year, were in perfect shape and they still had warranty.

The app that is supposed to go alongside the headphones told me that I have a firmware update for my headphones. So naturally, I pressed install.

AGAIN, THIS IS A FIRMWARE UPDATE ISSUED BY SONY!!

It bricked the headphones. I can't turn them on.

The issue was probably Bluetooth file sharing. BTFS is SO unreliable and it's known to be unreliable and Sony updates their top tier headphones with this communication method.

Thankfully, I still have warranty. I had to fight with the official importers of Sony in Israel (called "Ishfar", you read it like you see it) to go through the process of repairing / giving me a replacement.

O U T R A G E O U S

Comments
  • 3
    The bigger fail here is having no fallback in the update process, not BTFS
  • 0
    @Kimmax yeah, that's an additional issue. BTFS is horrible, and I am a witness for it... I have tried performing a BTFS before on emergency situations where I HAD to perform one, but it gave me a corrupted file about 40% of the time.
  • 1
    Oh.. My pair of the same earmuffs is still on their way. I hope I'm luckier with my upgrades! :)
  • 0
    @Eliot your price reigns supreme here, but I think that the Sony sounds better.

    I know how headphones should sound like, my dad is quite the audiophile. He has 2 AKG K501 Studio headphones, and the legendary AKG K1000 headphones. They were made in the 90s, when AKG was far better than anything. The AKG K1000 are today a collector's item, but they still work very good for my dad. The Sony headphones sound more like the K1000 in a way, they're FAR WORSE than the K1000 (still good though), but they're a bit better than the Bose.
  • 2
    Buying headphones second hand falls into the same category as keyboard, mouse, or toothbrush. They are all hygiene items imo.
  • 1
    @Eliot I have the same model. Very reliable. Super long battery life perfect for those 14+ hr flights
  • 2
    Why do I have to live in a world, where headphones get firmware updates? :( Why does everything need to have code running on it? :(
  • 3
    Holy crap, I developed industrial embedded firmware two decades ago which was capable of remote updates - and a power cut could be applied at ANY point of the update process without bricking the device. Even another remote update attempt was fully possible.

    It's a shame that modern consumer devices are still below industrial standards from 20 years ago.
  • 3
    @Fast-Nop YES!! WTF MAN?!

    The fact that Sony hasn't implemented a failsafe is disgusting.
  • 1
    I feel the pain.
  • 0
    @OmerFlame Isnt there a option to do it with usb cable?
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