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The change in attitude is amazing
"We did not make any changes recently. Can you try transacting again so I can check the logs?"
*customer realizes he's dumb*
*customer doesn't make the same demands again and learns to re-check his transaction before raising an issue*
And now it seems like it was your fault
Wombat105941yDon't tell the customer he is dump like hell. Just send an invoice for your fix.
mediabear01ymy standard response when I ran IT for 450 people on my own...
"IT, we have a problem!"
I wait 5 mins, go back and say, is it still a problem.
"No, thanks for sorting!"
I'd say a good 20% of issues are resolved just be waiting and trying again.