In my company we have some awards that are given to people doing some things for customers and doing it good. There are nominations and so on, this year my friend got one for having good relations with customers, being calm and helping them how he can best. Of course there was written something about his calm, helping others, being patitent (...). But nobody from people that he is helping ever saw him screaming like today before he knew that he will be awarded:

“HOW THE FUCK THOSE IDIOTS CAN BREAK THINGS LIKE THAT, THERE IS NO FUCKING WAY”

And he got award for being calm and patient :D