When you type a shitload of instructions for someone in a support ticket reply and after a little you get a reply where they give you all the thanks and that they appreciate it etc.

That makes your day great as a support person 😍

Be nice to people and most of them will return it...

Never been there but I can feel that

As a guy who works in QA and does the QA-Toolchain support I believe to know both sides
- Having to ask for support or an action (e.g.: ask the developer to check/fix sth, contact the third level support from our contractor)
- Being the one who receives the service request (you know handling the customers)

I can not believe how insensitive some of my coworkers are when it comes to this subject

@linuxxx it's a trick!! Hide!