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Search - "company_lie"
So I been telling Cox no to upgrading my modem for the past 2 months, my modem works fine, so now last night the modem just stops working, the internet is out and I call support, I tell them the problem and they without even thinking ask what version of modem I have, I tell then gen 2,they then offered a upgrade for free and the old gen 2 ones were not working lately, I reluctantly agreed to swap them for free, so after I got off the phone I was curious, I decided to packet sniff and find all my data is being sent just fine, but once it reaches the Cox main gateway it just drops the packet, I even pinged the DNS and it responded fine, turns out they just shut my connection off and basically forced me to upgrade to their gen 3 enhanced Wi-Fi bullshit8