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Search - "escalate quickly"
!rant but a story
This happened today. Sorry for long post. A manager from another team in development team, I'll call him junkfellow, called me very very late last night to help them solve an issue in our application's test environment that blocking them from doing testing. They apparently doing integration testing with our application. Now said test environment is not even prepared by our team. We are development team and this test environment prepared by our application's support team. So I politely told junkfellow to get in touch with our support team counterpart as I am from development team. And he began shout at me
junkfellow: "WHY DO YOU THINK I'M FUCKING CALL YOU? IT'S BECAUSE I CAN'T FUCKING REACH ANYONE FROM SUPPORT!"
me: "With due respects sir I have no instructions to assist you and your team in your testing"
junkfellow: "THEN WHAT GOOD ARE YOU? IF YOU DON"T GET ONLINE NOW I WILL FUCKING ESCALATE YOU TO CW!!!"
We all know who CW is and he can make some people life very hard and I didn't want to call my boss so late so I quickly went online and spent the next 4hrs supporting their testing. Next morning I told my boss what happened and he scolded me for not calling him last night. He dropped an email to junkfellow's boss about junkfellow being "unacceptable attitude, disrespectful and threatening to escalate my team mates". My boss always refer to us as team mates, not his staff or his team member.
Then in few minutes, someone walking like a school bully with his chest out came to my boss place and announced himself (he is junkfellow). I say announce because he talking like he wanted everyone to know who is he. My boss stood up promptly, greeted good morning, introduce himself, shook junkfellow hand and sat down. Still young, maybe in late 20's or even younger than me. junkfellow talking to my boss loud enough for most of us to hear. Everyone's neck suddenly long like meerkat and listening:
junkfellow looking down to my boss who is sitting down: "How dare you send email like that to my boss? We are both managers you should act like one, you have a problem with me then you talk to me. You don't bypass me and go directly to my boss. You didn't even give me face!"
my boss sitting down: "So you didn't even ask your boss before picking a fight."
*junkfellow suddenly look confused*
my boss still sitting down talking calm with poker face: "I did give you face. You think by going to your boss I bypassed you and went one level up? No I went one level down!"
junkfellow still look confused and then slowly realized what my boss meant. Now he is staring at floor and can't look my boss in eye after he realized he is screwed!
my boss now standing up: "You treat my team mates like that againi or ask them to do something without my knowledge and I will talk to your boss' boss about it"
boss to me: "Hey tollywood! junkfellow here sincerely regrets what he did last night and wants to apologize to you in person" and boss' poker face turned to his familiar smirk
junkfellow immediately came to me, said "it's ok you no need to stand up", he sat down in a squat and apologized repeatedly. He really looked like he was about to cry and for a moment I pity him. But then I remember what he did and I just enjoyed the moment! Was pure gold :D :D :D13
As a tester I have to test the product on Internet Explorer 11 running on Windows 7 which pisses me a lot.
Imagine 3 sessions of IE 11 running at once with each having atleast 10 active tabs open of a product built in COBOL?
Well, things escalate when I am under pressure and have to deliver on time as it forces me to multitask.
I have to quickly switch tabs and windows.
That's when our dear IE decides to stick a rod up its ass and I lose all of my sessions and work halfway.
Have to then start all over again.
Fuck Internet Explorer. That's it.14
Continuation (no. 2): So because of my bad conscience I was very polite and friendly to the colleague I pestered about... but my boss was not. Instead he broke loose his second fight with Mr. git master. He's joking about that he now already had a fight with almost anybody (mostly team leads). He's leaving the company anyway, so he needn't care, but I start to love his love for conflicts. Some PM or upper boss already said something along the lines: "If something's wrong, I know you'll escalate." Of course you should not for every triviality, but nothing is worse than those lingering, dormant time bombs of projects that went so awry they're just waiting to explode... or silently be canceled.
Well, so they clashed again, and Mr git / scrum master fought for his concern that my boss, who's also product owner, must not enter the team. I looked at the git logs: Mr git master's only contribution - he's supposed to be a member of the team - since joining (like over a month) were 300 LOC, which was actually copy pasting our old copy right form, peppering it with some html tags to ensure it would not work without recompiling the 3rd party lib with a fucking webengine.
My boss now rather wants to remove "agile" as it's not fitting. Just let the three or four of us yank out the code so we actually have a chance to deliver in three months. He told the upper boss that we can take our tasks ourselves so independently we even need no team lead, but could report directly to him. It's still not clear what's gonna happen, but it's like they could let us loose, free radical elements who just do motherfucking programming. Feels awesome.
That feeling when you accept a simple project and when you almost done the client requirements escalate quickly. *crying*