89
linuxxx
6y

There's one kind of ticket I fucking love. Wait, YOU LOVE TICKETS?! No, except for one.

Tickets where people ask us to restore backups.

Why do I love them?

Because the only fucking thing I need to do is reply with a link to a helpdesk item on our website because backups aren't something within our support range because it's easy for customers to do.

So whenever a ticket about restoring a backup comes in, it's as easy as opening the ticket, pasting the link with "I'd like to refer you to the following resource: " and pressing fucking "reply"

😄

Comments
  • 6
    @linuxxx one way to tell them to RTFM or in this case support agreement and manual :)
  • 10
    Help I don't understand the link... Do it for me
  • 8
  • 2
    @AlexDeLarge unless you act too autonomously on those and fuck up. :D
  • 2
    @linuxxx what if the customer comes back and says that
  • 5
    @billgates Says what...?
  • 12
    @linuxxx .... are you by any chance drunk?

    If you send him the link but then he said he didn't understand it and wants you to do it
  • 12
    @billgates Oh that link xD. That took me way too long hahaha
  • 11
    the only ticket i like is the train ticket home
  • 8
    @404response @ThatDude @GarryMandered I appreciate it but I don't want to get anyone into trouble 😅
  • 2
    Ah... now i remember why my scenario sounded familiar... because I was such a customer!

    Got charged by AWS for a VM that I never used. Somehow it was still running.

    So I email them, they reply "with a link"

    I'm like yea... I already tried that except I get some crazy weird error that won't let me shut it off or delete it.

    Now do it for me.

    They're like sorry I can't do that... escalating to the Engineering Team
  • 2
    @linuxxx were you trying to ping me?
  • 0
    @shivayl You may ask but I'll keep it secret :)
  • 1
    Just automated these types of tickets. That's why there are hackable email servers, ticket systems, etc...

    if (ticket.contains("restore") || ticket. contains("backup") {
    ticket.reply("I'd like to refer...");
    ticket.close();
    }

    Three lines (which probably shouldn't belong in that place)... I love hackable shit just because of some things like theese :D

    (just works with open source)
  • 0
    @Gatgeagent

    This is why a ticketing system without a decent API is garbage.
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