Customer : c
Me : m

*Few weeks ago*
C: the server is slow, it sometimes takes 7 seconds before I see our data

(the project is 7+ years old and wasn't written by someone who is very good in SQL)

M: yeah I see that, our servers are busy with this one "process" (SQL query)
C: make it faster
M: well that's possible but it will take a few days (massive SQL spaghetti that I first have to untangle)
C: 😡 nvm then

*Yesterday*
C: server is down !
M: 🤔 *loads data from server and waits ~ 7 seconds*
M: Well what's the problem?
C: I need the data but it's so slow

WELL YOU MINDLESS IMBECILE... If something is slow it doesn't mean our god damn production server is down !
That just means that you have to give us a day or two so we can optimise the (ALSO BY YOUR REQUEST) rushed project... And save you YOUR money that YOU waste on the processing time on our server...

Sometimes the pebkac is so strong it continues to amaze me.

Step 1: customer updates pos software
Step 2: customer is presented a perfectly reasonable UAC screen with yes/no choice
Step 3: customer panics and takes no further action
Step 4: a few hours later the first customer enters the store and more panic ensues as the update is still waiting on the uac
Step 5: the customer calls us in panic and acuses us of writing shut incomprehensible software

Wish this was an once in a year exception, untill we wrote a bypass for the whole uac crap this was a daily occurance.

Ever had that frustrating moment that the customer overreacts a small issue into a big issue? Just happened to me today.

Client: "Hey can you check why we are not getting any software update/patches to our firewall?"
Me: "OK. Lemme check"
** Checking **
Me: "I found that its not getting the latest updates because the license file registered has a product serial # mismatch with their support site. You can see it clearly here..."
Client: "THAT'S TERRIBLE!! QUICK!! MAKE IT A PRIORITY 1 ISSUE AND HAVE IT RESOLVE ASAP!!!"
Me: *Facepalm*