devRant - A fun community for developers to connect over code, tech & life as a programmer

Admin Access

Have you ever been in a position where you become the de-facto person who works with a certain tool, but are denied full admin access to that tool for no real reason?

Two years ago I was put on the Observability squad and quickly discovered it was my thing, implementing tracking and running queries on this third-party tool, building custom stuff to monitor our client-side successes and failures.

About a year ago I hit the point where if you asked anyone "Who is the go-to person for help/questions/queries/etc. for this tool", the answer was just me lol. It was nice to have that solid and clear role, but a year later, that's still the case, and I'm still not an admin on this platform. I've asked, in an extremely professional way armed with some pretty good reasons, but every time I'm given some lame non-answer that amounts to No.

As far as I'm aware, I'm the only dev on our team at all who uses custom/beta features on this site, but every time I want to use them I have to go find an admin and ask for an individual permission. Every time. At the end of 2020 it was happening once a month and it was so demoralizing hitting up people who never even log into this site to ask them to go out of their way to give me a new single permission.

People reach out to me frequently to request things I don't have the permissions to do, assuming I'm one of the 64 admins, but I have to DM someone else to actually do the thing.

At this point it feels very much like having to tug on the sleeve of a person taller than me to get what I need, and I'm out of ways to convince myself this isn't demoralizing. I know this is a pretty common thing in large companies, meaningless permissions protocols, and maybe it's because I came from IT originally that it's especially irritating. In IT you have admin access to everything and somehow nobody gets hurt lol-- It still blows my mind that software devs who make significantly more money and are considered "higher up" the chain (which i think is dumb btw) are given less trust when it comes to permissions.

Has anyone figured out a trick that works to convince someone to grant you access when you're getting stonewalled? Or maybe a story of this happening to you to distract me from my frustration?