In my current company (200+ employees) we have 3 guys who deals with everything related to service desk (format computers, fix network issues, help non-tech people...)

The same team is responsible for the AWS accounts and permissions, Jenkins, self hosted Gitlab... anyway, DevOps stuff.

Thing is: only one of them have enough DevOps background to handle the requests from the engineering team (~15 people). Also, he usually do anything "by hand" clicking trough the AWS interface on each account, never using tools like Infrastructure as Code to help (that's why I started to refer to his role only as Ops, because there's no Dev being done there).

Anyway... I asked my manager why that team is responsible for both jobs, despite the engineering guys having far more experience with those tools. He answered with a shamed smile, as he probably questioned the same to his manager:

- Because they are responsible for everything related to our Infrastructure.

Does it make sense for anyone? Am I missing something here? In what universe this kind of organization is a healthy choice?

Jesus christ I need my VP and CIO to get their hands out of Azure and GCP and just let me work.

Yes, governance and security and IAM are big deals. That's why you have infraops people like me to deal with that.

I'm literally working with one hand tied behind my back because just about every button press or CLI command I need to do my damn job as a professional cloud fluffer requires me to go bother an executive and ask permission to pretty please can I deploy a new container, can you go press the shiny button? No not that one, move your mouse up...up..now UP..ok over lef-no..can I have mouse control? Sigh fine, do you see where it says "Approvers", no that says "Release Pipeline"

Look I actually kinda like this job, I do, in as much as when I have something to do I get left the fuck alone to do it. Meetings are minimal, aside from the odd days when one of our app services decides to yeet itself into the river Styx, there's little distractions.

Yeah, developers do dumb shit but that's probably best left to the notion of job security and never talked about again less they go to HR and complain that the ops guy was very stern and direct and made the developer take some accountability for their work product.

AND YET

It's so intergalactically stupid that I have to go ask permission just to do ops tasks by the same people barging down my goddamn door asking why the ops task isn't done yet.

"Because you won't give me permissions in GCP to actually DO anything".

Okay. Rant over. Time for lunch. Good meeting, see you all at the holiday party.

Dev goals for 2022? Best and worst DX in the past?

Wish to prioritize customers with useful business goals who are open to sustainable web dev, usability and accessibility.
Want to use even more CSS and find a way to use new features like parent selectors without sacrificing compatibility.

Continue learning and using Symfony, but also continue with my full-stack side project using JS or even better TypeScript for the backend also for the backend.

Best developer experience: getting new customers for my own business after leaving a company last winter.

Worst developer experiences:

Corporate customers with large budgets and design agencies seem to fancy all the antipatterns I thought bad and obsolete, like carousel content, animations everywhere, and autoplay videos on the home page. Poorly written, poorly thought, and sometimes contradictory, requirements. Customers and agencies changing their mind halfway through a project.

"Agile" daily meetings, not giving devops necessary repository permissions, and making Webpack mandatory for no real reason.