So the project I work on basically has to talk to a 3rd party plugin, through a 3rd party framework. The 3rd party plugin is a black box. This conversation happened:

Software guy: so we aren't sure what is breaking the thing. It's either us or the plugin, but it's probably both.

Systems guy: well then if we aren't sure then why are we writing an issue for it.

SWG: because we aren't sure but we know we are doing at least something that contributes. We read int X from a table and put it into a float. X doesn't perfectly represent in a float. It comes out X.0001. Then they take it and when it comes back it comes back as Y.0001. We cram it into an int so it becomes Y, we compare it to X which is really X.0001 and it comes back invalid.

SG: well as long as we are sending them the right number . . .

SWG: but we aren't sending them the right number. They are expecting X not X.0001. Then they send us back Y.0001 but it should be X so it's wrong.

SG: so they're giving us the wrong return value.

SWG: yes, but because we're giving them the wrong number.

SG: well not exactly . . .

SWG: yes exactly. It is off by .0001 because of floating point math.

SG: well . . .

Me: look it doesn't matter how it's breaking. But it IS broken. Which is why we're filling out the damn problem report. THEY ARE EDITABLE. We talked to the customer and gave them the risk assessment. They don't care. It happens rarely any way.

SG: then can we lower the severity?

Me: no. Severity doesn't relate to risk. That is a whole different process. Severity assumes it has already happened. It's a a high severity.

SG: but the metrics.

Me: WE GIVE THE METRICS TO THE CUSTOMER. WE TALKED TO THE CUSTOMER. THEY DON'T GIVE A SHIT.

And that was how I spent Wednesday wondering how a level 4 lead systems engineer got his job. How many push ups did he do? What kind of juice did he drink?