Why did you guys post a photo of your monitor instead of screenshot?

That annoys me every single time. Even if your PC is not connected to online to upload the screenshot, there still is Bluetooth and other means to send a file to your phone in less than few minutes.

I hate having to deal with our IT service desk. Every time it takes enormous energy to get to the right people and make them understand that no, you are not an idiot, but you actually have a technical issue.

Sure thing they do have a few competent nice folks there too I've gotten to know over time and they indeed have to deal with a ton of dumb non-tech savvy idiots on a daily basis. However, if my job title mentions "software" and "engineer" they should at least assume I'm an idiot in tech. Or something. Every single time I need to open a ticket, even for the simplest "add x to env y", I need to quadruple check that the subject line is moron-friendly because otherwise they would take every chance to respond "nah we can't do that", "that's not us", or "sry that's not allowed". And then I would need to respond, "yes you do:) your slightly more competent colleague just did this for us 2 weeks ago".

Now you might imagine this is on even another level when the problem is complex.

One of our internal apps has been failing because one of the internal APIs managed by a service desk team responds a 500 status code randomly but only when called with a specific internal account managed by another service desk team.
(when I say "managed by", that doesn't mean they maintain it, it just mean they are the only ones who would have access to change something)

Yesterday I spent over a fucking hour writing a super precise essay detailing the issue, proving a million times it's not on our end and that they need to fix it. Now here is an insight to what beautiful "IT service" our service desk provides:

1) ticket gets assigned to a "Connectivity Engineer" lady

2) few hours later she responds and asks me to give her the app and environment IDs and grant her access to those
(naturally everything in my email was ignored including these two IDs)

3) since the app needs to be in prod for the issue, I make a copy isolating the failing part and grant her access to the original "for reference" and the copy to play with

4) few hours later I get an email from the env that some guy called P made changes to the actual app, no changes to the copy
(maybe they immediately fixed the app even though I asked them to only touch the copy)
I also check the env and the live app had been shared with another 2 people giving them editing rights:)

5) another few hours pass and the lady responds that she had been chatting with P (no mention of who tf that guy is) and that P has a suggestion that might work and I should test it, "please see screen shot" for details:

These motherfuckers sent me a fucking screenshot of the env config file where "P has edited a few parameters" that might help. The screenshot had a 16 line part of the config json with a bunch of IDs and Base64 params which HE EDITED LOCALLY.

Again, because I needed a few iterations to realise what I've just witnessed:
These idiots modified some things in the main app (not the copy) for hours. Then came to the conclusion that the config needs some IDs and params updated. They downloaded the config json. Edited it locally. Did not fucking upload it back to the main or test app. Did not test it live. Did not CC in or direct the guy with changes to me. Did not send me the modified config file. Did not even paste the new IDs into the email. But TOOK A FUCKING SCREENSHOT OF THE MODIFIED FILE AND SENT THAT SHIT TO ME. And then had the audacity to ask me to test it when they had access to it and that's literally their fucking job.

I had to compare the fucking screenshot to the live config file and manually type in the changes.

And no, it still doesn't work. And Now I have to get back to them showing it still fails the same way but I just can't deal with these people. Fuck. Was hoping by the time I write it all down it'd be better, and it does feel a bit better, but I still need to get this app fixed. And I can only do it through these... monkeys. I just can't. Talking to these people drains my life energy... I'm just sad.

2005 called. It wants its numbered file names back.

While I am mostly satisfied with "celluloid" as a worthy successor to xplayer, the first major disappointment I stumbled upon is `celluloid-shot0001.jpg`. Are we in 2005?

Just like xplayer, Celluloid, the new default media player of Linux Mint, should use proper, i.e. time-stamped names such as `celluloid-2023-04-10T00-47-42.jpg` or `celluloid-video_file_name-2023-04-10T00-47-42.jpg` for screenshots taken from videos, to eliminate the possibility of file name conflicts if files are moved into other directories, to make screenshots searchable by video file name, and to retain the date and time information if the files are moved to a device that does not support date and time stamp retention such as MTP (Media Transfer Protocol), and to allow for date range selection using wildcards in the terminal (e.g. `celluloid-2023-04*` for all screenshots from April 2023). Besides, PNG screenshots should be supported too, but that's out of scope here.

As a reference, the gnome and mate screenshot tools also pre-fill time stamps into the file name field.

Numbered file names were useful in an era when there was no VFAT and file names needed to have 8.3 file names that could impossibly fit a date and a time, and compact cameras used such names, but those times are long over. Just like the useless and annoying pull-to-refresh gesture on mobile apps and the Media Transfer Protocol, numbered file names belong to the technological graveyard.

If numbers are really desirable, at least `celluloid-shot0001.2023-04-10T00-47-42.jpg` should be used, to include both a number and a date. The command to get this date format is `date +"%Y-%m-%dT%H-%M-%S"`. For compatibility across operating systems, dashes instead of colons have to be used to separate hours and minutes and seconds.

Numbered file names are a thing of the past. Use time stamps.