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Search - "i didn’t set up your website"
Stakeholder: Users are connecting invalid memberships to their web accounts. They shouldn’t be able to do that.
Me: Their memberships were valid when they set up the account. Your team’s record de-duping project is the issue here. You decided to mark those memberships as invalid.
I’m real tired of this stakeholder acting like this is a website issue or user error. Plus, this chaos could have been avoided if they and other involved stakeholders had just cc’d me on this de-duping project. I would have said their approach was not a good idea. But they didn’t because they want to do what’s convenient for them. If they want to be a reliable source of truth for our data, then they need to be responsible with how they’re handling that data.2
I used to do some freelance work for a nonprofit. I’d do some website stuff and gallery sitting.
My friend was the gallery director. When she left, I decided to stop freelancing there and I dropped off the keys with the new director. I told them they could contact me later if they have questions about some things I implemented on the website. The new director thinks I’m a random freelancer and starts to BADMOUTH MY FRIEND, the former director.
Over a year later, the gallery assistant emails me asking about SSL warnings and cc’s the new director. WTF.
1) Those warnings were happening long before I left and long before I even started. 2) I am not your website support. I only invited contact for things I worked on. 3) The assistant already contacted Squarespace and Go Daddy for help and they gave her instructions.
I told her I didn’t set up their website and it sounds like she has the resources to resolve this on her own and she should contact Squarespace and Go Daddy if she needs more help. After all, you pay those companies for their services support and my time isn’t free.