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Search - "this is not user error"
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I was pressued to shift the blame.
We received an angry email from a customer that some of their data had disappeared. The boss assigns me to this task. This feature is relatively new and we've found some bugs in the past in here. I go through request logs, search the database, run some diagnostics, etc. for about 5 hours and I cannot find the problem. I focus on the bugs that we've had before but they don't seem to be the problem.
I tell the boss "sorry but I checked XYZ and I can't find the problem. I'm out of ideas." But the boss wanted answers by the end of the day. They did not want to admit to the client that we couldn't figure out what's wrong.
By now I was more pressured to find an answer, find something or someone to blame it on, not exactly to find the real solution. So I made up some BS:
"Sometimes, in HTML forms, the number inputs allow you to change the number by scrolling. We have some long forms where the user has to scroll. Perhaps the focus remained on the number input, so when they scrolled down they accidentally changed the number they meant to input."
The boss was happy with that. We explained this to the customer, and there's now a ticket to change type="number" to type="text" in our HTML forms and to validate it in th backend.
A week later another customer shows us a different error. This one is more clear because it had a stack trace, but I realise that this error is what caused our last error. It was pretty obscure, mind you, the unit tests didn't detect it.
I didn't tell the boss that they were connected tho.
With two angry clients in two weeks, I finally convinced the boss to give us more time to write more unit tests with full coverage. -
Stakeholder: Users are connecting invalid memberships to their web accounts. They shouldn’t be able to do that.
Me: Their memberships were valid when they set up the account. Your team’s record de-duping project is the issue here. You decided to mark those memberships as invalid.
I’m real tired of this stakeholder acting like this is a website issue or user error. Plus, this chaos could have been avoided if they and other involved stakeholders had just cc’d me on this de-duping project. I would have said their approach was not a good idea. But they didn’t because they want to do what’s convenient for them. If they want to be a reliable source of truth for our data, then they need to be responsible with how they’re handling that data.devrant why are you so irresponsible with our data this is not user error i’m real tired of this stakeholder2 -
Ready for another look into my JIRA life?
Ticket Title: "The 'Selected photos' setting will result in users being able to select only one photo at a time."
Ticket Description: "This is not directly a bug, because this problem is caused by the selected setting. Here one would have to consider to give this option no more and/or with an error message the user on it to make attentive, how he can change the attitude."
I don't even have to worry about NDA in this one because it makes absolutely no sense.
BTW, we don't have a single text in the app with the words "selected photos"
99% sure the creator of this ticket wrote it when they were high, drunk, or bothrant no pride in our work what is the english language? fuckall end my existence please jira not needed4 -
So I'm working on something and I get a message from the business owner saying that something is missing in production, we need to fix this quickly. Turns out it's some missing images. We have a placeholder in place, so no harm done, users just see a placeholder image there and it's a minor thing. (These images cannot be uploaded by the user, because no one had the time to complete a feature for it. So business people bother developers.)
Anyway, the business owner escalates this into a request to add those images quickly to the repo and push it to production asap. I said that it can be done, because it is very low risk, but as I've seen this kind of "going straight to the developer with my problems" behavior before, I wanted to bring the issue to a broader audience. Then the product owner (PO) steps in and asks why wasn't he involved in this. Then other PO's step into the conversation as well, because they manage the process to prioritize and handle bug reports. Then someone posts the bug and error prioritization assessment and what do you know, judging the issue from that scale, it ranks as being "low".
"But what do we tell the customers?!". Oh, fuck you! It's one customer! Not everything can be prioritized as critical! If we stop work to fix every single thing we get feedback on without doing a proper assessment and prioritization, that's all we will be doing.
This is why PO's exist. They will push the breaks and assess the situation, then prioritize the work accordingly.3 -
OK, so, I see PY files shared on GitHub. All I know is, it is code for certain apps or pages. I download SEVERAL DIFFERENT PROGRAMS trying to get PY to open. Some didn't work, others were in Console and not Form. I asked for help on the Forum, how to open it, they do the same BS; gave me a Console app that just stays black for less than a second, and closes. I ask for a Form version. They made the excuse that it wasn't a program like I was thinking. They rudely tell me to be polite, but something like this IS GOING TO HAPPEN if they can't get their crap working. Eventually, after I TOLD THEM I WAS FURIOUS, THEY HIDE MY QUESTION FOR 10 MINUTES. When I replied, I DID NOT CUSS, I REPLACED LETTERS WITH ASTERISKS AND SYMBOLS, AND STILL GOT SUSPENDED, FOR A MONTH, AFTER TELLING THEM I WAS FURIOUS.
On the other hand, I was using Audacity. I upgraded and a plugin stops working. I thought they messed something up, so I wait using the outdated version for the fix for a few months, and so a few months later I update again, at this point I was a little upset; 2nd update and it still doesn't work. After the 3rd time, I thought they just didn't want to take the time and fix it, as people probably would have reported it by then. So I rant on Audacity's Forum saying they didn't fix an error, showed them screenshots in all versions I got and the 3 newest ones show an error. THEY TOLD ME WHAT WAS WRONG! I was trying to run a 32-Bit plugin on a 64-Bit version! I downloaded a 32-Bit version of the newest Audacity, and the plugin worked fine.
Python could've done what Audacity did, but, "No-o-o, we enjoy banning Winston when he is peed off!" And just so, the Suspension ends a day after my Birthday.
I might just ask when I'm back on, "How to remove my user off this Forum", so they can say "I can't", and flag it as malware because I almost no longer want they're help, and CAN'T GET AWAY FROM IT.
Freak you in the butt, Python.
PS - If anyone knows how to use Python files in Windows 10 or know a free, non-demo program that will more-advancedly edit, save, open PY files in a Form, please, give me the name or link to the software, program or app in the comments.
Before anyone says anything, this page says "Rant", so don't ban this or I'm deleting my account. If this isn't a "Rant" site, please tell me, and/or rename this site.
That is the reason I came here, just to get my frustration out.15
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