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Search - "nobody using the ticket system"
User: We have been dealing with this bug for a month now! How come nobody has fixed it?
Dev: Who did notify about this issue?
User: You’re not listening we have been dealing with this for a MONTH!
Dev: When this issue first occurred did you tell anyone?
User: …. Ok I don’t remember but I know I said something to someone. Anyway it doesn’t matter, your job is IT so how come this isn’t fixed?
Dev: Did you have an email? Ticket number? Teams message? Any record of where this was dropped?
User: I think you’re missing the point. We haven’t been able to do out jobs for A MONTH. We’ve just been sitting around completely helpless. We’ve been trying to figure a system using paper and pencil to replace the electronic one but it’s too complicated. How come this wasn’t fixed the second it happened?
Dev: It’s hard to respond to an issue if it’s not brought to out attention.
User: Ok but we are too busy to create a ticket! We have a million things to do and we can’t do any of them because your app doesn’t work! We’ve been sitting here telling each other how terrible this system is AND IT HAS BEEN A MONTH.
Dev: …. Yeah I got that12
When IT/project management is like some ideology that works out on the paper but everyone is too stupid to implement it properly.