Got a ticket saying we need our website's record creation wizard to have better validation. No worries, just some regex, right?

Sure, regex for name entry (with the usual white person assumptions about names), and fixing the fact that it's in-page popup doesn't close on save. Or save draft. Or delete.

And also you need to apply the name regex for the fields on this page to all the previous names that the user lists.

And there's that one issue where the address history message always shows no matter what.

Oh and make sure that if they choose to ignore those validation issues then the validation message is in the notes for the record.

And fix the thing where it saves as draft instead of as a normal record.

And and and and and...

Can we just talk about making it 1 problem per ticket? This sort of shit makes me look bad when it takes me a week to fix 1 ticket, when I'm usually a few-a-day kinda person

Without a doubt it has to be the internal company search engine/file finding tool @thewamz and I wrote.

The company has a wide UNC network with files scattered all over the place and they need a way to keep track of where the files get moved to (they can and do get moved). The original tool was written in Java/Tomcat and didn't use any frameworks or utilities beyond custom written ones, no orms, and the SQL was just raw strings. The program didn't take into account that files might be moved or deleted so it never removed anything from the database, it just kept adding files and never removing them.

It however never stores files itself, just links to files elsewhere on the UNC network.

It took six months to get it into what might be a stable beta or release candidate state. The user interface is good, very simple and intuitive, the whole thing was rewritten in python/django, there were issues with utf 8 (and mysql not fully supporting utf 8 in its own utf 8 mode), we added a regex search mode (which was sorely lacking), the search used to take up to fifteen minutes however we sped it up to less than a minute (worst case when a user simply puts "^$" as the regex search). It has a multi threaded design which does some checks to ensure it doesn't spawn too many threads and get stuck in constant Gil switching. Still some bugs to fix, like moving the processing of results returned by the server in a web worker so that the content widget doesn't lock up processing millions of search results and moving the back end to use asynchronous python might gain a performance boost. But on the whole I think the system is ready to replace the older system that all the users are frustrated with and constantly complain about.

However the annoying bit is... How to actually get the new system online, while I am responsible for the development of tools and their maintenance, I am not responsible for their initial deployment and that means I have no idea when (or even if) my new tool will even ever be released :/

Part of my remote work is to have a daily call reporting in on what I have done yesterday and what I am about to today. My colleague calls me for it. She's hired as a tech support and is suddenly assigned to take note and report on my work activities to our boss. Several times, I caught her pretending to know what I'm talking about like with Puppet configurations, Firewall diagnosis packets, ActiveMQ, Regex, etc. Most of the time, I just let it go as its not my job to validate her knowledge on these different but many services. Just do the call, get the report in, carry on. How difficult was that?

Yesterday, our call was left sour because I somehow blew up. I think I've reached my patience with this woman's assumptions to how these services work. Now I feel guilty for yelling at a lady but goddamn she stoopid for fibbing through my ear. Somebody help! What do I do?

If I report to our boss about her technical incompetence (politely), she might get sacked. She's a good tech support as long as she still has her trusty manuals by her, she can fix specific problems. But when it comes to unknown tech to her, she assumed she knew.

If I tell her about her weaknesses, however constructive I can get and as politely as I can get, all the while complimenting something about her, showing her how to improve herself, maybe she'll do better not to ask silly questions like buying a Puppet certificate? At least getting rid of ignorance would definitely help but not sure how she would take it. The worst thing I would imagine is her backfiring and yelling at me and then we ended up fighting.

If I kept quiet and tuck it all into a can, it will eventually implode as we go on.

This is not about her gender. I don't see her as a woman. I see her as a tech support engineer who should know her stuff.