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Search - "teachable moment"
When Amazon asks if my email address is all lower case... The desire to make it an informative moment that email addresses are not case sensitive is outweighed by my desire to resolve my issue as fast as possible.3
What ever happened to the teachable moment? It seems to have been replaced by the insultable moment. I was fortunate enough to have mentors who didn’t immediately assume the worst of my intelligence when I asked a question. I’m going to try do the same.1