Last september:
I get an email from a customer who want to end the contract. I inform him that the contract runs to the end of March and it will be terminated the last of march.

Customer agrees and I do not hear a word from him. Until now when I closed down all his services.

Angry email:
Why did you close the server and email? are you **** stupid!?

I reply:
21/9 2016, you wanted to terminate all services you had with us. That means that your domains, DNS-services, VPS, email and Office 365 was going to be closed today.

Why is this not uncommon?!

Although this is gonna sound like bullshit, this happened to me for real. Since that moment I use even more backup services AND I regularly check EVERYTHING.

Had a backup of my important data (still used mainstream services back then) on:

- Hotmail email attachments
- Google Drive
(Both link to another email account).
- A few data backup services
- DVD
- USB
- External HDD.

I wanted to copy some backup data over again:

1. Walk to my staple of HDD's, tried to grab it, somehow missed and knocked the whole fucking pile over. HDD broken.

2. Well fuck, let's go put some of my clothes in the washing machine for clean clothes at study/monday. After this shit being in the washing machine for just a few minutes, I realized my backup USB stick was in one of my pockets, in the washing machine. FUCK. Couldn't stop it so I waited till the end, tried it and well, it wasn't working at all anymore.
Fuck my fucking life slightly right now.

3. *remembers about the backup disc*. I forgot to keep it in its case, very deep scratches and so on, unreadable. FUCKING FUCK.

4. Right, I still have those online services! *tries to login to all of them (including hotmail/gdrive) but forgot the password. Well, let's login to my backup account then (hadn't used that one in years). Account was suspended for some reason.
Started to get really anxious because every online backup service was linked to that email address.
Contacted customer support. They really couldn't restore it because of some issues they weren't allow to tell me. Sorry but I couldn't retain access.

5. Well this is fucked up. Couldn't get into any of the backup/hotmail/gdrive accounts anymore.
I tried contacting their support but never got any replies.

This was the moment I realized I fucked up big fucking time because damn, this stuff at this level hardly happens to anyone.

FUCK.

On call: part 2... WHY THE HELL ARE YOU GOING TO ASK US TO STOP RESTORING *YOUR* SERVICES SO *YOUR* CUSTOMER HAS ACCESS TO *YOUR* STUFF BECAUSE YOU WANT TO SLEEP. If you call me because shits down, I'm going to fucking fix it. Idgaff if you're tired because it's been an 8 hour day, I've been working for 15 hours and I am contractually obligated to get this shit up asap and you needing your fucking beauty sleep is not a damn good reason to fuck up my contact...

(They got my boss' boss' boss' boss' boss' boss on the line who told them that but nicer -its why she gets paid more- and they still insisted. But at least they owe US more money to cover some *legal contractual mumbled jargon* it makes it better, and it's documented so they can't turn it around on us)

Will someone please send coffee? I have 2 more days of this.

So our company's internet was down. Network admin was really pissed as there is suppose to be a notification from the ISP about down time. Network admin called the ISP customer services to inquire about the problem and they said "Sir, we wanted to email you but our network was down too."
Admin turned from being really angry to laughing out loud real quick...

Dear customer,
as our services are completely free and we do not get paid for working, we beg you to understand, that there are some things you have to tolerate.

1. We are DEFINITELY not going to work 24/7 for you and answer immediately anytime. Only because it's 3pm in your country doesn't mean it's 3pm in our country!

2. We will NOT waste any time figuring out your gibberish and translate your language to our language or whatever, you have to be able to understand English anyways because our website and rules and everything is English!

3. Speaking of rules, READ THEM, I'm sick of explaining to you why you are banned, what do you think FAQs are made for?!

4. STOP SPAMMING AND TAGGING ME FFS. First we have a support chat so you can leave a message there and somebody will read it eventually AND SECONDLY I'M NOT THE ONLY SUPPORTER SO STOP BUGGING ME.

5. READ THE FUCKING MESSAGES I WRITE!

geez.. I just lost it for a second... okay.. gotta go now, I got 20 new messages since I started writing this rant.

Years ago, I was part of a project that went completely off the rails. A little context: we were a services company and we had local offices in cities all over the country. My team provided 2nd-level support which means we often had the PMs call us from those via an annoying Nextel radio.

I won’t go through the details but suffice it to say this project envolved one such branch going rogue and committing actual fraud, with criminal proceedings and all. People were on the edge, and the relationship with that branch was increasingly hostile. There was also an internal power struggle in the company between some directors at that point. In other words, a clusterfuck I’ll always cherish, if by cherish you mean hate hate hate. Anywho…

One time, there was a national holiday on a Thursday and we were going to make it a long weekend. As customary, I communicated with all the PMs about contigency plans. This PM then told us that we could not take Friday off because the customer wanted us to fly over there. We were supposed to be at the customer’s site early Friday morning. That meant we would have to fly Thrusday afternoon. I wasn’t happy.

It immediatly felt arbitrary too. As I said, the relationship was not good and we suspected he was just trying to cost us our days off. I knew enough of the customer to be fairly sure they would not have requested us that Friday. Why did the customer want us then? There was nothing yet on production and if it was just to show progress, surely we could move it to Monday. At worst, can’t we make it over the phone? No, no, no, he said. The customer was adamant that we be there on Friday. Sucked to be us.

So we flew over Thursday afternoon and on Friday morning we headed to the customer’s offices only to find it closed. They too had made it a long weekend and wouldn’t be back until Monday.

Normally I would be furious over the waste of time but to be honest, both I and my colleague smiled at that. It confirmed that the PM just tried to screw us and the customer have never asked for us. We headed back to the local office.

Before coming in, we both bought ourselves some icecream. My friend stayed in the little garden in front and I went in. The PM immediatly saw me and demanded to know why I wasn’t at the customer yet. I didn’t answer. Instead I grabbed the Nextel radio and headed back out with the PM following. I then sat down on the grass and called my director. Smiling and staring at the PM, I told him about the office being closed. The PM’s face froze when my director asked to talk to him.

We sat outside under the sun, enjoying our icecreams while the PM got shouted at. It was the best icecream I’ve ever had.

!dev at all

Was chilling with my t mobile rep trying to get some issues resolved regarding what Verizon's bitchass was trying to do after i left their shitty company.

While i was there and my dude was working his magic i noticed this smoking chick walking around the store waiting for someone to help her out. So being that everyone was busy and sorta scared of talking to her( i can sense that shit) i told my boy to go and pick her as his customer, to be flirty and cool and shit.

My poor dude was all like "nah man I dunno how to talk to girls...."

I was telling him "bro, you ain't bad looking, just go, introduce yo ass and tell her that you'll take care of her in a min!"

"But i get all anxious and shit"

"Nah man, just talk to her like you did to me when we first met, she is just a customer, i aint telling you to ask her out on a date, just i dunno practice talking to girls! No harm with that! Specially this one b look at them leeeeeeegs!"

Now, why did I care? The reason is that he mentioned to me after seeing my wife (total babe) that he pictures me as a player. Which I was but that is beyond the point. And he said that he had always had trouble talking to girls.

So i told him what to do, said to be calm and confident. Ninja is an alpha salesman, and great with t mobile services, so he has that confidence, told him to exude that shit as if he was talking to a guy.

Homeboy got ballsy, drank 5 gallons of man the fuck up and went and did what I did. Then she went ahead and stand next to us, and i put on the good words for my dude "ah you got the best rep right here! G boy is bomb with everything!!" She was laughing saying that she hopes that he can help her with her phone.

"Don't worry, i got you, its just a small thing and if you want i'll show you what to do for future occasions"

"Oh so you don't want me to come back if it happens?"

"Haha you can come back any time as long as I am the one helping you out"

DAAAAAAAAAAAMN son!!

"Ok, but only if its you"

Daaaaaaaaaamn

Went better than expected. The dude needs more confidence, he aint bad looking at all and don't want him missing out on some of the babes we got walking around town.

Lord knows I had my fun with them.

With the growth of cloud services like AWS and Google Cloud, I feel like the quality of products is going downhill very fast.
Big providers dont care if the customer do stupid things, sends malware, ddos as long as they pay....

➡️You Are Not A Software Developer⬅️

When I became a developer, I thought that my job is to write software. When my customer had a problem, I was ready to write software that solves that problem. I was taught to write software.

But what customers need is not software. They need a solution to their problem. Your job is to find the most cost-effective solution, what software often is not.

According to the universal law of software development, more code leads to more bugs:

e = mc²

Or

errors = (more code)²

The number of bugs grows with the amount of code. You have to prioritize, reproduce and fix bugs.

The more code you write, the more your team and the team after it has to maintain. Even if you split the system into micro services, the complexity remains.

Writing well-tested, clean code takes a lot of time. When you’re writing code, other important work is idle. The work that prevents your company from becoming rich.

A for-profit company wants to make money and reduce expenses. Then the company hires you to solve problems that prevent it from becoming rich. Confused by your job title, you take their money and turn it into expensive software.

But business has nothing to do about software. Even software business is not about software. Business is about making money.

Your job is to understand how the company is making money, help make more money and reduce expenses. Once you know that, you will become the most valuable asset in the company.

Stop viewing yourself as a software developer. You are a money maker.

Think about how to save and make money for your customers.

Find the most annoying problem and fix it:

▶️Is adding a new feature too costly? Solve the problem manually.
▶️Is testing slow? Become a tester.
▶️Is hiring not going well? Speak at a meetup and advertise your company.
▶️Is your team not productive enough? Bring them coffee.

Your job title doesn’t matter. Ego doesn’t matter either.

Titles and roles are distracting us from what matters to our customers – money.💸

You are a money maker. Thinking as a money maker can help choose the next skill for development. For example:

Serverless: pay only for resources you consume, spend less time on capacity planning = 💰

Machine Learning: get rid of manual decision-making = 💰

TDD: shorter feedback cycle, fewer bugs = 💰

Soft Skills: inspire teammates, so they are more productive and happy = 💰

If you don’t know what to learn next — answer a simple question:

What skills can help my company make more money and reduce expenses?

Very unlikely it’s another web framework written in JavaScript.

Article by Eduards Sizovs
Sizovs.net

WHAT FUCKING PAYMENT PROVIDER SENDS ALL THEIR TECHNICAL STAFF ON VACATION?!?!?

Leaving customer service to tell me to "wait until they get back... In three weeks"

Unbelievable, I'm actually thinking there are laws and regulations about this if you are providing money handling services, but the sheer stupidity in itself!!

I was supporting a legacy CRM app which front end used Visual Basic 6 and almost the entire business logic was written on SQL store procedures.

A "feature" of the product was the open code, anyone with admin access could modify forms, code and store procedures.

We also sold "official" (and expensive) consulting services to modify the code.

A long time customer owned this thing and it was heavily customized. They had hired us to change something, hired a third party to make other changes and decided to modify some stuff themselves because, why not?

Suddenly they came to product support asking to fix a bug. The problem happened on a non customized form.

After reviewing, I realized the form used several of the modified store procedures in the business layer. I tried saying we don't support custom code but my boss was being pushed and said "look into it"

All 3 parties denied responsibility and said their changes were NOT the problem (of course). Neither of them commented or documented their changes.

The customer started to threaten to sue us.

I spent 5 full days following every field on the form through the nested and recurrent SQL store procedures and turns out it was a very simple error. A failed insert statement.

I was puzzled of why the thing didn't throw any error even while debugging. Turns out in SQL 2003 (this was a while ago) someone used a print line statement and SQL stopped throwing errors to the console. I can only assume "printing" in SQL empties the buffered error which would be shown in the console.

I removed the print statement and the error showed up, we fixed it and didn't get sued
:)

For the first time I am feeling like.... I hate my job.

Agile and Scrum can be fucked, but at least there is a work methodology. I was hired by a company being run the old school way.

These guys never heard of git??
- Fuck you. We never used git and neither should you.

Client company does not want to give me push/pull access to their gitlab instance??
- Fuck you, you can use our RDP server for that.

Project planning features be damned, they've got email, Teams and videocalls!

Can I develop in peace? Fuck no, I have to give IT support to the guy who hired me.

Our timeline is defined IN A FUCKING WORD DOCUMENT FOR FUCKS SAKE. I can't connect Issues to milestones in a Word doc

Oh, and the customer is running everything on prem. If there is a need to scale up, FUCK ME. I should have specified 20 machines from the get go or gtfo. We're using 2 machines to run 8 different services that are going to be ingesting and computing data.

They want state of the art on a cheapskate.

And I have nothing else lined up at the moment. Although I am soon to renew the contract... This contract binds me with professional responsibility for a project being ran by people who do not give a single fuck about optimizing the work process.

I hate it when non-devs (HR, Customer Services,..) treat developers as if they're some type of 'weird non-humans'.
Whatever gives them that pretentious right to just label people like that? There are developers with emotions and humanity too!

Hey from Ireland folks. Currently trying to get myself into Dev. Ten years of customer services. 7 in technical support. Now supporting developers for 5 languages. Nice to meet ya'll

A few days ago Aruba Cloud terminated my VPS's without notice (shortly after my previous rant about email spam). The reason behind it is rather mundane - while slightly tipsy I wanted to send some traffic back to those Chinese smtp-shop assholes.

Around half an hour later I found that e1.nixmagic.com had lost its network link. I logged into the admin panel at Aruba and connected to the recovery console. In the kernel log there was a mention of the main network link being unresponsive. Apparently Aruba Cloud's automated systems had cut it off.

Shortly afterwards I got an email about the suspension, requested that I get back to them within 72 hours.. despite the email being from a noreply address. Big brain right there.

Now one server wasn't yet a reason to consider this a major outage. I did have 3 edge nodes, all of which had equal duties and importance in the network. However an hour later I found that Aruba had also shut down the other 2 instances, despite those doing nothing wrong. Another hour later I found my account limited, unable to login to the admin panel. Oh and did I mention that for anything in that admin panel, you have to login to the customer area first? And that the account ID used to login there is more secure than the password? Yeah their password security is that good. Normally my passwords would be 64 random characters.. not there.

So with all my servers now gone, I immediately considered it an emergency. Aruba's employees had already left the office, and wouldn't get back to me until the next day (on-call be damned I guess?). So I had to immediately pull an all-nighter and deploy new servers elsewhere and move my DNS records to those ASAP. For that I chose Hetzner.

Now at Hetzner I was actually very pleasantly surprised at just how clean the interface was, how it puts the project front and center in everything, and just tells you "this is what this is and what it does", nothing else. Despite being a sysadmin myself, I find the hosting part of it insignificant. The project - the application that is to be hosted - that's what's important. Administration of a datacenter on the other hand is background stuff. Aruba's interface is very cluttered, on Hetzner it's super clean. Night and day difference.

Oh and the specs are better for the same price, the password security is actually decent, and the servers are already up despite me not having paid for anything yet. That's incredible if you ask me.. they actually trust a new customer to pay the bills afterwards. How about you Aruba Cloud? Oh yeah.. too much to ask for right. Even the network isn't something you can trust a long-time customer of yours with.

So everything has been set up again now, and there are some things I would like to stress about hosting providers.

You don't own the hardware. While you do have root access, you don't have hardware access at all. Remember that therefore you can't store anything on it that you can't afford to lose, have stolen, or otherwise compromised. This is something I kept in mind when I made my servers. The edge nodes do nothing but reverse proxying the services from my LXC containers at home. Therefore the edge nodes could go down, while the worker nodes still kept running. All that was necessary was a new set of reverse proxies. On the other hand, if e.g. my Gitea server were to be hosted directly on those VPS's, losing that would've been devastating. All my configs, projects, mirrors and shit are hosted there.

Also remember that your hosting provider can terminate you at any time, for any reason. Server redundancy is not enough. If you can afford multiple redundant servers, get them at different hosting providers. I've looked at Aruba Cloud's Terms of Use and this is indeed something they were legally allowed to do. Any reason, any time, no notice. They covered all their bases. Make sure you do too, and hope that you'll never need it.

Oh, right - this is a rant - Aruba Cloud you are a bunch of assholes. Kindly take a 1Gbps DDoS attack up your ass in exchange for that termination without notice, will you?

I wish I can fucking clone myself.

We have been providing digital marketing services for like 5 years without having a proper QA team. Well because we cannot afford to hire one. Technically I am supposed to check and control the quality of our operation team. But I have been juggling so many balls and couldn't do that properly.

So this year we decided that we have to seriously take care of that. But we are providing all kinds of services and creating a QA team for all those services is gonna be costly. We wanna solve it, but also doesn't wanna hang ourselves with another rope. So we have decided to just found a QA team with leaders from various departments mainly Sales and Customer Services. They are the ones who have talked with clients. So they should be able to judge the quality of the services our operation made.

It is a fucking nightmare. It is like we have doubled the amount of clients. And that extra half of those newly popped up clients are sitting in our office.

So ok here it is, as asked in the comments.

Setting: customer (huge electronics chain) wants a huge migration from custom software to SAP erp, hybris commere for b2b and ... azure cloud
Timeframe: ~10 months….

My colleague and me had the glorious task to make the evaluation result of the B2B approval process (like you can only buy up till € 1000, then someone has to approve) available in the cart view, not just the end of the checkout. Well I though, easy, we have the results, just put them in the cart … hmm :-\
The whole thing is that the the storefront - called accelerator (although it should rather be called decelerator) is a 10-year old (looking) buggy interface, that promises to the customers, that it solves all their problems and just needs some minor customization. Fact is, it’s an abomination, which makes us spend 2 months in every project to „ripp it apart“ and fix/repair/rebuild major functionality (which changes every 6 months because of „updates“.

After a week of reading the scarce (aka non-existing) docs and decompiling and debugging hybris code, we found out (besides dozends of bugs) that this is not going to be easy. The domain model is fucked up - both CartModel and OrderModel extend AbstractOrderModel. Though we only need functionality that is in the AbstractOrderModel, the hybris guys decided (for an unknown reason) to use OrderModel in every single fucking method (about 30 nested calls ….). So what shall we do, we don’t have an order yet, only a cart. Fuck lets fake an order, push it through use the results and dismiss the order … good idea!? BAD IDEA (don’t ask …). So after a week or two we changed our strategy: create duplicate interface for nearly all (spring) services with changed method signatures that override the hybris beans and allow to use CartModels (which is possible, because within the super methods, they actually „cast" it to AbstractOrderModel *facepalm*).
After about 2 months (2 people full time) we have a working „prototype“. It works with the default-sample-accelerator data. Unfortunately the customer wanted to have it’s own dateset in the system (what a shock). Well you guess it … everything collapsed. The way the customer wanted to "have it working“ was just incompatible with the way hybris wants it (yeah yeah SAP, hybris is sooo customizable …). Well we basically had to rewrite everything again.
Just in case your wondering … the requirements were clear in the beginning (stick to the standard! [configuration/functinonality]). Well, then the customer found out that this is shit … and well …

So some months later, next big thing. I was appointed technical sublead (is that a word)/sub pm for the topics‚delivery service‘ (cart, delivery time calculation, u name it) and customerregistration - a reward for my great work with the b2b approval process???

Customer's office: 20+ people, mostly SAP related, a few c# guys, and drumrole .... the main (external) overall superhero ‚im the greates and ur shit‘ architect.
Aberage age 45+, me - the ‚hybris guy’ (he really just called me that all the time), age 32.
He powerpoints his „ tables" and other weird out of this world stuff on the wall, talks and talks. Everyone is in awe (or fear?). Everything he says is just bullshit and I see it in the eyes of the others. Finally the hybris guy interrups him, as he explains the overall architecture (which is just wrong) and points out how it should be (according to my docs which very more up to date. From now on he didn't just "not like" me anymore. (good first day)
I remember the looks of the other guys - they were releaved that someone pointed that out - saved the weeks of useless work ...

Instead of talking the customer's tongue he just spoke gibberish SAP … arg (common in SAP land as I had to learn the hard way).
Outcome of about (useless) 5 meetings later: we are going to blow out data from informatica to sap to azure to datahub to hybris ... hmpf needless to say its fucking super slow.
But who cares, I‘ll get my own rest endpoint that‘ll do all I need.

First try: error 500, 2. try: 20 seconds later, error message in html, content type json, a few days later the c# guy manages to deliver a kinda working still slow service, only the results are wrong, customer blames the hybris team, hmm we r just using their fucking results ...
The sap guys (customer service) just don't seem to be able to activate/configure the OOTB odata service, so I was told)
Several email rounds, meetings later, about 2 months, still no working hybris integration (all my emails with detailed checklists for every participent and deadlines were unanswered/ignored or answered with unrelated stuff). Customer pissed at us (god knows why, I tried, I really did!). So I decide to fly up there to handle it all by myself

Tfw you accidentally chmod'ed the entire root of your cloud server, because you've misplaced a "/".. Thank god, that there is such a thing called a 'backup'.

The amount of sweat and stress I had when the SSH disconnected and I couldn't log back in, the Apache and MySQL services that began to throw failures..

It's on moments like this, that you really appreciate the 24/7 customer-support! 😂

And all this while I was at my job, working for another company..

The single most annoying thing about working with Microsoft is how they, at one point, decided to wipe 99% of their articles and downloads on their site. But instead of updating it in their OWN FUCKING OS, they just leave links to the broken pages in their help system. The second problem then arises when you realise that instead of giving you an error page, it automatically redirects you to the default page.
But on top of wiping their site, not updating windows to reflect those changes, and having a terrible site design, they have also decided that it would be best to keep the pages that once we're, online. This means that they will still show up in search engines, without any content being there.

Add to that the fact that their support team is incompetent to an insane degree, and often doesn't know what they're talking about. This has caused me so much frustration over the last few days.

Dear Microsoft, please get your act together and fix your shitty website.
Greetings,
A pissed of customer who paid money for your shitty services

Nope, definitely not going to work for that customer anymore. Fuck this shit. At least for this week.

My background: mid-30 years old, some kind of business & IT consultant / lead dev working for a mid sized CRM consulting company, with approx 15 years of experience in development and software architecture, most of the time "thinking" in C#, still learning new languages, being a cloud evangelist and team lead. We usually have customers with customers (B2B/B2C).
Personality type "campaigner" (ENFP-A).

Today the project lead of my client (a big corporation in the energy industry) told me that he still didn't order all the necessary resources for the cloud project. Just to be clear: He's on the client side. We (the architects, one internal and me) told him one month ago what we need for the beginning. Just a few things - an Azure subscription, a license for the CRM platform, and our dev tools.

And now let's guess when the project is planned to begin? Yeah, right: 1st of April. NO APRIL'S FOOL. And guess what? Next Tuesday we'll do the onboarding for the new (external) devs, and NOTHING will be ready. Yeah, just let us build stuff in our minds, and on the whiteboards, because it's an AGILE project, right? We don't need any systems and tools...

And now he sent me the questionnaires which need to be answered before any cloud service can be ordered by the corporate IT. And yes, he didn't answer a single thing, and just meant "Those are architecture questions" (they are not) and (of course) "please provide the answers until Monday morning, so we can FINALLY order the services."

Yeah, you fucktard. Of course it's MY FAULT now. Maybe I should write an email to your boss asking how we can speed things up a little bit...

To provide excellent customer service and provide extra services, we collect your personal information.

Bullshit. You're not using my personal information for customer service, otherwise your call center wouldn't suck so badly.

I work in a dev company. One of our clients hired us to help them out as their devs are failing with their deadlines.

I had to expose app services via an api. I did it. Client company devs didn't like the way I did it as I rewrote their datamodels and declared them as api-use-only. I was demanded to return bkend services' data structures.

I didn't agree and waited until deadline to submit my code.

Now they are honestly thanking me for what I did as I've saved them from a forever-mutating-api-and-angry-integration-customers hell.

Not sure whether should I be happy or worried. I forced my solution onto them. It's not proffessional. But yhe customer is happier now than it would've been.

What do you do in such situations?

Have you ever had the moment when you were left speechless because a software system was so fucked up and you just sat there and didn't know how to grasp it? I've seen some pretty bad code, products and services but yesterday I got to the next level.

A little background: I live in Europe and we have GDPR so we are required by law to protect our customer data. We need quite a bit to fulfill our services and it is stored in our ERP system which is developed by another company.

My job is to develop services that interact with that system and they provided me with a REST service to achieve that. Since I know how sensitive that data is, I took extra good care of how I processed the data, stored secrets and so on.

Yesterday, when I was developing a new feature, my first WTF moment happened: I was able to see the passwords of every user - in CLEAR TEXT!!

I sat there and was just shocked: We trust you with our most valuable data and you can't even hash our fuckn passwords?

But that was not the end: After I grabbed a coffee and digested what I just saw, I continued to think: OK, I'm logged in with my user and I have pretty massive rights to the system. Since I now knew all the passwords of my colleagues, I could just try it with a different account and see if that works out too.

I found a nice user "test" (guess the password), logged on to the service and tried the same query again. With the same result. You can guess how mad I was - I immediately changed my password to a pretty hard.

And it didn't even end there because obviously user "test" also had full write access to the system and was probably very happy when I made him admin before deleting him on his own credentials.

It never happened to me - I just sat there and didn't know if I should laugh or cry, I even had a small existential crisis because why the fuck do I put any effort in it when the people who are supposed to put a lot of effort in it don't give a shit?

It took them half a day to fix the security issues but now I have 0 trust in the company and the people working for it.
So why - if it only takes you half a day to do the job you are supposed (and requires by law) to do - would you just not do it? Because I was already mildly annoyed of your 2+ months delay at the initial setup (and had to break my own promises to my boss)?

By sharing this story, I want to encourage everyone to have a little thought on the consequences that bad software can have on your company, your customers and your fellow devs who have to use your services.
I'm not a security guy but I guess every developer should have a basic understanding of security, especially in a GDPR area.

Follow up on a previous rant:

I visited a customer to talk about the reporting discrepancy between two applications.

It turns out the applications were custom built by outsourced developers from Russia, that communicate with each other through a byzantine (and completely undocumented) series of web services, excel import/export tasks, and a customized SSRS environment.

These are spread across at least half a dozen servers, some on-premise and some cloud based, there are at least 3 SQL servers (2 running 2005, one running 2000), a 10 year old local install of TFS (which no one knows a username/password for), and who-knows-what-else.

They laid off their entire IT team years ago, and they have no backups.

I'm not certain anyone there even understands what the software is supposed to be doing beyond the most general terms.

No one knows if they even have source code.

Biggest case of "nope!" I've encountered in more than 20 years of IT experience.

It all started with an undelivereable e-mail.

New manager (soon-to-be boss) walks into admin guy's office and complains about an e-mail he sent to a customer being rejected by the recipient's mail server. I can hear parts of the conversation from my office across the floor.

Recipient uses the spamcop.net blacklist and our mail was rejected since it came from an IP address known to be sending mails to their spamtrap.

Admin guy wants to verify the claim by trying to find out our static public IPv4 address, to compare it to the blacklisted one from the notification.
For half an hour boss and him are trying to find the correct login credentials for the telco's customer-self-care web interface.
Eventually they call telco's support to get new credentials, it turned out during the VoIP migration about six months ago we got new credentials that were apparently not noted anywhere.

Eventually admin guy can log in, and wonders why he can't see any static IP address listed there, calls support again. Turns out we were not even using a static IP address anymore since the VoIP change. Now it's not like we would be hosting any services that need to be publicly accessible, nor would all users send their e-mail via a local server (at least my machine is already configured to talk directly to the telco's smtp, but this was supposedly different in the good ol' days, so I'm not sure whether it still applies to some users).

In any case, the e-mail issue seems completely forgotten by now: Admin guy wants his static ip address back, negotiates with telco support.
The change will require new PPPoE credentials for the VDSL line, he apparently received them over the phone(?) and should update them in the CPE after they had disabled the login for the dynamic address. Obviously something went wrong, admin guy meanwhile having to use his private phone to call support, claims the credentials would be reverted immediately when he changed them in the CPE Web UI.

Now I'm not exactly sure why, there's two scenarios I could imagine:
- Maybe telco would use TR-069/CWMP to remotely provision the credentials which are not updated in their system, thus overwriting CPE to the old ones and don't allow for manual changes, or
- Maybe just a browser issue. The CPE's login page is not even rendered correctly in my browser, but then again I'm the only one at the company using Firefox Private Mode with Ghostery, so it can't be reproduced on another machine. At least viewing the login/status page works with IE11 though, no idea how badly-written the config stuff itself might be.

Many hours pass, I enjoy not being annoyed by incoming phone calls for the rest of the day. Boss is slightly less happy, no internet and no incoming calls.

Next morning, windows would ask me to classify this new network as public/work/private - apparently someone tried factory-resetting the CPE. Or did they even get a replacement!? Still no internet though.
Hours later, everything finally back to normal, no idea what exactly happened - but we have our old static IPv4 address back, still wondering what we need it for.

Oh, and the blacklisted IP address was just the telco's mail server, of course. They end up on the spamcop list every once in a while.

tl;dr: if you're running a business in Germany that needs e-mail, just don't send it via the big magenta monopoly - you would end up sharing the same mail servers with tons of small businesses that might not employ the most qualified people for securing their stuff, so they will naturally be pwned and abused for spam every once in a while, having your mailservers blacklisted.

I'm waiting for the day when the next e-mail will be blocked and manager / boss eventually wonder how the 24-hours-outage did not even fix aynything in the end...

When Amazon asks if my email address is all lower case... The desire to make it an informative moment that email addresses are not case sensitive is outweighed by my desire to resolve my issue as fast as possible.

A client's site got malware infected, so we decided to remove everything and replace the site with a fresh WordPress installation (very basic site with 4 pages of content).

Contacted iPage live support asking them to check and unsuspend the account (with no files on it), but they kept on insisting that I buy their "firewall" and "SiteLock" services, with zero reply related to suspension. I've had live chat with many other hosting companies, never had such a lousy fucked up conversation. Without providing technical support, they keep marketing their useless expensive services. Fuck you iPage, you just lost a customer.

Alrighty, saturday morning rant time!

I just recieved a mail from one of my not-so-much-loved colleagues.

Now Background first: I work in IT-Support. We provide services for other companies. One of those services is monitoring servers and clients for various things. I recently took over the project (was assigned to do it) and restructured everything, wrote new scripts to test more stuff, successfully tested it internally and rolled it out over the last 2 weeks.

Now one of these scripts hooks into the Windows Update API and looks at the update history. It filters for known Windows Update Agent strings (UpdateOrchestrator, AutomaticUpdates and AutomaticUpdatesWuApp in case you also want to do something like this) and then looks for installation errors over the last 24 hours and wherever there have even been any successful updates over the last one and a half months.

Back to that mail.

My colleague sent me this lovely mail about a ticket i opened about his customers servers beeing all out-of-date on updates.

"This is all wrong, everything's fine. I disabled the checks."

...

It's on bitch.

So i logged on to my work PC via TeamViewer, opened my script, connected to the customer and was ready to debug the shit out of my script, knowing i probably won't even need to.

I looked at the update history via Windows Update itself and behold: 1st April. That's almost 50 days in the past.

So the script works, go figure.

Great, so search for new Updates then.
>None found.

Hm. What could it be? Did my super special colleague forget to care about his very special totally-needs-WSUS-customer WSUS again?

Yup.

Online-Search finds a ton of new Updates.

Screenshot, write pissed mail to colleague, re-enable checks, breakfast.

It took literally days to get our software installed onto the client VMs and get the services started correctly.

On our own test VMs the same task takes all of about an hour or so. Mind you these VMs are supposed to be created and match the client's environment almost too the T. Same configurations, same third party software, same environment variables and the whole 9 yards.

This was not the case at all.

Environment variables were not set, third party software was not installed, and I honestly don't remember the list of things wrong with how they setup the VM. Sparing the details, the errors were also not helpful.

They also gave us critical information we needed for development days before we were going on site to test. The amount of hackery we had to do could be a completely separate rant on its own.

While desperately trying to to stay sane long enough to get our services started, the only thing I could think was how great it would be if there was a fire or something. Anything, just to have an excuse to go back to the hotel and actually sleep. The second day there we finally had everything installed and running.

I shit you not, just as we began our first test, the fire alarms went off.

At this point in time the team was extremely (pissed tf off) annoyed to put it mildly. Assuming it was just a drill, we left our stuff and went to eat dinner. After we came back we found out it in fact was not a drill...

Moral of the story:
Don't wish bad fortune on a customer even if out of impulsive spite.

Other moral of the story:
Don't leave your belongings behind only because you think the fire alarms are just a fire drill. It may not be.

P.S. Karma's a bitch.

* Developing a new "My pages" NBV offer/order solution for customer
_Thursday
Customer: Are we ready for testing?
Me: Almost, we need to receive the SSL cert and then do a full test run to see if your sales services get the orders correctly. At this point, all orders made via this flow are tagged so they will not be sent to the Sales services. We also still need to implement the tracking to see who has been exposed to what in My Pages.
Customer: Ok, great!

_Friday
Customer: My web team needs these customers to have fake offers on them, to validate the layout and content
Me: Ok, my colleague can fix this by Tuesday - he has all the other things with higher prio from you to complete first
Customer: Ok! Good!

_Sunday
Me: Good news, got the SSL cert installed and have verified the flow from my side. Now you need to verify the full flow from your side.
Customer: Ok! Great! Will do.

_Monday
*quiet*

_Tuesday
Customer: Can you see how things are going? Any good news?
Me: ???
*looks into the system*
WTF!?!
- Have you set this into production on your side? We are not finished with the implementation on our side!
Customer: Oh, sorry - well, it looked fine when we tested with the test links you sent (3 weeks ago)
Me: But did you make a complete test run, and make sure that Sales services got the order?
Customer: Oh, no they didn't receive anything - but we thought that was just because of it being a test link
Me: Seriously - you didn't read what i wrote last Thursday?
Customer: ...
Me: Ok, so what happens if something goes wrong - who get's blamed?
Customer: ...
Me: FML!!!

I remember someday from a few years ago, because i just got off the phone with a customer calling me way too early! (meaning i still was in my pyjamas)

C:"Hey NNP, why si that software not available (He refers to fail2ban on his server)
Me: "It's there" (shows him terminal output)
C: " But i cannot invoke it, there is no fail2ban command! you're lieing"
Me: "well, try that sudoers command i gave you (basically it just tails all the possible log files in /var/log ) , do you see that last part with fail2ban on it?
C: "Yeah, but there is only a file descriptor! nothing is showing! It doesnt do anything.
Me: "That's actually good, it means that fail2ban does not detect any anomalies so it does not need to log it"
C:" How can you be sure!?"
Me: "Shut up and trust me, i am ROOT"

(Fail2ban is a software service that checks log files like your webserver or SSH to detect floods or brute force attempts, you set it up by defining some "jails" that monitor the things you wish to watch out for. A sane SSH jail is to listen to incoming connection attempts and after 5 or 10 attempts you block that user's IP address on firewall level. It uses IPtables. Can be used for several other web services like webservers to detect and act upon flooding attempts. It uses the logfiles of those services to analyze them and to take the appropriate action. One those jails are defined and the service is up, you should see as little log as possible for fail2ban.)

customer support masterclass from iVPN:
— why your app is not available in russia?
— our app is not available in russia because laws
— yes, but russian laws allow vpn services
— our app is not available in russia
— but all your competitors' apps are available
— our app is not available in russia

that feeling when an inanimate object could do a better job than this human being. ffs

FUCK you "WP iThemes Security Pro".

First of all, your FUCKing services isn't really secure, more like security by obscurity.
Don't get me started on how you probably don't have a dedicated team of security experts.
But oh well, the customer insisted I must install you, despite my advise.

Second of all, Don't FUCKing send me emails regarding "Scheduled malware scan failed" without it containing the FUCKing error message, not some generic "http_request_failed" error, why did it FUCKing fail?

Last but not least: Don't FUCKing clutter is with with your giant ass logo that takes up half my screen or FUCKing spam such as your upcoming events, newly published books/articles, incorrect "documentation"

Oh the joys of working with an Enterprise customer.

Background:
Discussion about service architecture with me, development architect (ArchDev) and integration architect (ArchInt). The topic arises of needing to access int. segment systems for a public facing cloud application.

Me: so we'll just need a s2s vpn and then we can just create a route and call the services normally.
ArchDev: sounds good to me, it will take a few months to get that set up
ArchInt: we done need that, we can just use the gateway and then route all the requests through the ESB.
Me: 😕 do you mean the service gateway?
ArchInt: (drops bomb) no, we decide that all API should be implement in ESB, so ESB will handle traffic
Me: *pauses, steps up to the whiteboard, does latency math* setting aside the fact that isn't how ESB's work, that will add at least 700ms latency to each request.
ArchInt: well that is fine for enterprise, things not usually as fast in enterprise you must expect slowdown to be safe
ArchDev: *starts updating resume on the ladders
Me: 💀🔫

Another 'fun' rant

Wrote a new server application and got the request from customer services to make it compatible with a slightly older DB version.

Today, CS asked me to install everything on the customer's test environment so I made a build and installed it there.

Wanted to run the service, no .Net framework 4.7.1 installed. Fine, download the installer ...

Start installing .Net framework 'unsupported OS'. Started looking into it. Customer is still running an old unsupported Windows Server 2008 ...

Asked some colleagues whether this was normal. Apparently, yes.

Seems CS isn't capable of telling customers to at least have a supported windows version when they want our software. As if security issues due to people here not understanding TCP/IP isn't enough, we now have security issues due to old, unsupported Windows versions.

Note to self: never trust anyone who says that 'security is the most important thing in our software enviornment'.

There was a department. Long time ago their work was somewhat complicated: background checks of businesses, websites, ToSes, assuring agreement compliance, some risk management on top. They started as small 3 people team but over the years they were hiring new employees to catch up with the growing customer base. They were still struggling. Few years back we've integrated 3rd party services to help them and, finally, their backlog was gone!

In January they complained about how much more work they have since the merger so I inquired about which process was troublesome, what was the flow, etc., and it turned out to be very... Tinder-like - the issue was the sheer number of cases:

1. open a case,
2. check results in few windows,
3. if green + green + green, move right.
4. else move left.

It was ridiculous, I wouldn't stand for that. I sat for an hour, made some ghosting scripts that followed same business logic and saved results alongside their actual decisions. Last week I compared the two and there was zero difference so I green-lit it with my boss and pushed to prod.

Oh, the happiness on their faces when they heard the news, the disbelief, the tears of joy!

And then it happened. After 4 years of being cautious not to stir the waters I did it again. Yesterday I accidentally replaced 17 people department with 3 scripts. How was I supposed to know it was *all* they were doing??

One of the reasons why I wanted to become a software developer is because I see so many products or services taking the easy way out, at the cost of killing customer expectations. For example, I was told about JobTrack.io, which is supposed to help manage job searching by keeping track of applications and their statuses. But almost as quickly as I was told, my mind goes into automatic promise defense mode. And rightfully so, because the service turned out to be almost as monotaneous as the job search itself! Not as seamless as I'd need it to be to get started right away.

Now, maybe there's a slight chance I don't know wtf I'm talking about here. But, what's stopping this product from using an email client that runs server side, to interface with the user's main inbox, to run sentiment analysis on emails for detecting job application submissions? Such functionality would obviously need permission from the end user, so there are no surprises that some 3rd party app is sorta kinda monitoring your emails. And of course measures should be taken to avoid detecting anything beyond the contextual lines of: "Thank you for applying to so and so", or "We've recieved your application! Next steps".

Present those detections to the user to confirm. And do the same thing for rejections and offers. Shouldn't be that hard especially when most sites these days allow you to sign in with Google, and that Google marks these particular emails as "Important"; which further filters the detection process, and partially does JobTrack's job for them.

Honestly, I think the app has promise, and hope this is just a case of starting off small.

OK, I've got a couple customers I provide e-mail hosting for, but recently it's been...more trouble than it's worth, to put it simply. I'm looking to offload that part of what I do onto another service.

Does anyone have any recommendations for e-mail hosting services? Bonus points if they have good customer support.

Work! Terribile doubt about our project 😭i will leave this company if we do not come up with an adult solution 😔

We are working for another Company, they asked to add a web app to their project.

We made frontend and backend, we make user auth to their api, then call their api (place order, get orders etc), passing their auth token to their services.

Which Means that our endpoints are not really protected (i think) and if we add an endpoint that does not use their api, the only way to secure them Is to take the token, validate It by calling for example get /order of the api and if It fails just discard the request....too slow?

my colleagues do not want to put a serious auth they Just want to use the company api and leave the rest open...

And the customer Just asked to use some other api functionality, but that api has another auth... How do we pur them togheter? The last api want the id of the user to do machine ti machine auth

It Is my 6th month here no one thaught me anything, i think i'll Just leave ..or am i Just experiencing the developer Daily work?😔

TIL running a proper CRM and Customer Support channel is quite insanely expensive.

All the services charge per agent.

And if you add their other services like email marketing, the price just shoots up.

Had to pull a jugaad, and currently have it split between 3 different platforms - hubspot for customer support, sendinblue for email marketing and zoho for free custom domain email.

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Search Engine Optimization (SEO) is the cornerstone of digital marketing. A skilled agency will optimize your website and content to rank higher in search engine results pages. This ensures that your business is easily discoverable by potential customers. Improved visibility leads to increased organic traffic and, ultimately, higher conversion rates.

Pay-Per-Click (PPC) Proficiency
PPC advertising is a powerful tool to drive immediate traffic to your website. A digital marketing agency can create and manage PPC campaigns that target your ideal customers, optimizing ad spend for the best results. With their expertise, you can achieve a strong return on investment (ROI).

Data-Driven Decision Making
In the digital world, data is everything. A professional agency will not only create your digital marketing campaigns but also provide detailed analytics to measure their success. This data-driven approach allows for continuous optimization, ensuring your marketing efforts are always aligned with your objectives.

Conclusion
In the ever-evolving landscape of digital marketing, a proficient digital marketing agency can be your greatest asset. From strategic keyword targeting to captivating content creation, they have the tools and expertise to elevate your online presence. Embrace the power of SEO, harness the potential of social media, and make data-driven decisions for the best results.

If you're ready to supercharge your digital marketing efforts in Pakistan, consider partnering with a top-tier agency. They have the skills and experience needed to take your business to new heights in the digital world.

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Moving long distances can be a daunting task, but with the right support, it can also be an exciting new beginning. At Positive Moves Moving Company, we take pride in being recognized as one of the best rated long distance moving companies in WV. Located at 841 57th St SE, Charleston, WV 25304, we offer reliable and professional moving services tailored to meet your unique needs.

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Expertise and Experience
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