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I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.
It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.
There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.
I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.
The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)
To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
To this day I wonder how much time did the client stared at the form cursing the server.
Today I feel like a monster.
Due to the optimizations/automatizations I have made to the processes in my job, some low level employees are not longer required.... Ever again.
Their last day of work was yesterday, but I'm still uneasy if this is how life is now. If every job will be removed to be made by machines.10
I would like to summon ask the web related developers to stop supporting IE at once and go back to previous sites and remove all the hacks to make your old sites work with IE so we force all the users to join us here in 20173
Two months ago I introduced a piece of js code incompatible with ie11 into production accidentally which broke JS for any users with ie.
Apparently no one has noticed and the statistics doesn't present any anomalies. Since they are very few ie11 users.
Should I consider this a mistake or an upgrade?3
So the algorithm wanted to prove differently? has the audience spoken?
Personally I don't use Reddit nor Facebook, so I hardly notice reposts unless they come from Twitter.3
Many of the problems I see people solving with these giant stacks could be easily solved understanding how websites work (html, css, js and how interact with each other) with no dependencies giving smaller (for end users at least) and more maintainable code (in the sense it would not require updating dependencies that may be discontinued...)
I do imagine situations where these are ideal... Since there are not absolutes and developing is very context sensitive, but man if I have js article fatigue for ridiculous scenarios.2
And this early Friday leave from work is brought to you by Microsoft.
(I did triggered the first one, but I forgot my laptop had a pending update so it's not totally windows fault)