Most illogical thing I had to do today.

Today i received an email from bank to fill an attached form to receive payment from a foreign country.

Face palm no 1: The form they sent was in doc format. The layout of the form was all fucked up.

So I downloaded a proper PDF version of the same form from the bank's website.

I filled the form on my computer and signed it using my pen tablet and emailed it back.

Few hours later somone from bank calls me.

Facepalm no 2: He sounded frantic. He asked me to physically mail the "orginal" of the form!

He was thinking I took the printout of the form, filled it by hand and send the scanned copy.

I told him I filled everything digitally so there is no "original" form in physical sense.

Also since I emailed him the form, it doesn't make any sense at all, for me to take the printout of the digital version and mail it to him when he could just open his email and take a print out.

He didn't seem to grasp that idea at all.

Finally, I agreed to go to a branch nearby me and got him speak to an employee there over my phone and they said they will courier the printout to him.

I don't know if the people there are dumb or I am too smart.

Microsoft, please stop the incomprehensible work vs. school account stuff and if you want to mail me a login code, then please actually do send an email. What's wrong with Microsoft Teams and office always giving its users headaches already when trying to log in?

A customer sent me a "FindTime" link, something like Calendso / Calendly, but "powered" by Microsoft Office. Seems that their power is off again, like ever so often. Microsoft: "can't access your account: You can't sign in here with a personal account. Use your work or school account instead."

Okay, go to bing, and search your error message. Try to use bing page to log in to my account: Microsoft: "We emailed a code." (No you didn't. At least I never received anything. And, yes, I did check my spam folder!) Microsoft: "Other ways to sign in: use Microsoft Authenticator".

me: "dear customer, please feel free to pick any time and date that matches your preference, as the FindTime link has been impossible to use".

How can Microsoft make me feel so dumb again, after more than 20 years as a developer? Have they ever heard about usability?