1. Scripting out a team. I've built a collection of bash scripts to do what one of our teams does. Except the script does it in 30min and always does it well where that team used to take 4 to 10 hours and almost always missed something in the way.

2. Automate 70-80% of our BAU tasks with a single >4k loc bash script. Integrations with servicenow, lots of internal portals, predefined huge sets of commands to run on separate servers or lists of servers, do all sorts of diagnostics, schedule hw maintenance for DC folks, chase for approvals, track CHNG/CTSK tickets in a graphical chart so we would not miss any of them and lots lots more.
Finally we were able to afford time to make some coffee/tea.

These are the bau optimizations I'm proud of the most. And they have made significant impact on how our teams operate.

Whoever recognizes both company values in the tags and know what is that company - are they still using ´S´ in unix team? :)

companies really be having hiring practices like google but the works literally just servicenow ticket writing for an offshore team.

Day 3 of following a ServiceNow request so peasant me gets to have Visual Studio installed on the work laptop

I need to provide them with a "business justification" for it + even more approval emails

The red tape is insane.

It's a tie between HP Loadrunner, which is literally older than I am and behaves like it hasn't been updated since release, and ServiceNow, which is just so.. limited and forces you to think real fucking creative to get anything useful done, for me. Working in either is absolutely painful 😖

ServiceNow... Feels more like Service Never

Any ServiceNow developers in this thing? Besides the training and learning plans on developer.servicenow.com and their API documentation, any other recommendations for resources (books, videos, courses)? I didn't find any at Lynda, and those I've found on YouTube are fairly poor quality. I like books more than videos in general although sometimes it's nice to hear someone talk through it. I found a course at Udemy, but I'm a bit leery of its quality. I have been toying around in a developers' instance and once I get a better feel of it, I plan to replicate an implementation of it that I already used as a technician, and improve upon it. The platform is way more massive than I already thought it would be.

Any other ServiceNow devs in here? :)