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Search - "what is this shit i witnessed"
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This is my most ridiculous meeting in my long career. The crazy thing is I have witnessed this scenario play out many times during my career. Sometimes it sits in waiting for a few years but then BOOM there it is again and again. In each case the person that fell into the insidious trap was smart and savvy but somehow it just happened. The outcomes were really embarrassing and in some cases career damaging. Other times, it was sort of humorous. I could see this happening to me and I never want it to happen to you.
Once upon a time in a land not so far away there was a Kickoff Meeting for an offsite work area recovery exercise being planned for our Oklahoma locations. Eleven Oklahoma high ranking senior executives were on this webinar plus three Enterprise IT Directors (Ellen, Jim and Bob) who would support the business from the systems side throughout the exercise.
The plan was for Sam Otto, our Midwest Director of Business Continuity to host this webinar. Sam had hands-on experience recovering to our third party recovery site vendor and he always did a great job. He motivated people to attend the exercise with the coolest breakfasts and lunches you could imagine. Donuts, bagels, pizza, wings, scrumptious salads, sandwiches, beverages and desserts. He was great with people and made it a lot of fun.
At the last minute Charles 'Don't Call Me Charlie' Ego-Smith, the Global Business Continuity Senior Vice President, decided to grand-stand Sam. He demanded the reins to the webinar. Pulled a last-minute power-play and made himself the host and presenter. You have probably seen the move at some point in your career. I guess the old saying, 'be careful what you wish for' has some truth to it - read on and let me know if you devRanters agree...
So, Charlie, I mean Charles, begins hosting the session and greets all of the attendees. Hey, good so far! He starts showing some slides in the PowerPoint presentation and he fields a few questions, comments and requests from the Oklahoma executives. The usual easy to handle requests such as, 'what if we are too busy to do recover all systems', 'what if we recover all of our processes from home', 'what if we have high profile visitors that month?' Hey you can't blame them for trying. You are probably thinking to yourself, 'been there - heard that!' But luckily our experienced team had anticipated the push-back. Fortunately, Senior Management 'had our backs' and committed that all processes and systems must participate and test - so these were just softball requests, 'easy-peasy' to handle. But wait, we are just getting started!
Now the fireworks begin. Bob, one if the Enterprise IT directors started asking a bunch of questions. Well, Charles had somewhat of a history with Bob from previous exercises and did not take kindly to Bob's string of questions. Charles started getting defensive and while Bob was speaking Charles started IM'ing. He's firing off one filthy message after another to me and our teammate Sam.
'This idiot Bob is the biggest pain in the ass that I ever worked with'; 'he doesn't know shit', 'he never shuts the f up', 'I wanna go over to his office and kick his f'in ass...!'
Unfortunately...the idiot Charles had control of the webinar and was sharing his screen so every message he sent was seen by all of the attendees! Yeah, everyone including Bob and the Senior Oklahoma executives! We could not instant message him to stop as everyone would have seen our warnings, so we tried to call Charles' cell phone and text him but he did not pick up. He just kept firing ridiculously embarrassing dirty IM messages and I guess we were all so stunned we just sat there bewildered. We finally bit the bullet and IM'ed him to STOP ALREADY!!! Whoa, talk about an embarrassing silence!
I really felt sorry for Bob. He is a good guy. Deservedly, Charlie 'Yes I am going to call you CHARLIE' got in big time hot water after the webinar with upper management. For one reason or another he only lasted another year or so at our company. Maybe this event played a part in his demise.
So, the morale is, if you use IM - turn it off during a webinar if you are the host. If you must use it, be really careful what you say, who you say it to and pray nothing embarrassing or personal is sent to you for everyone to see.
Quick Update - During the past couple of months I participated on many webinars with enterprise software vendors trying to sell me expensive solutions. Most of the vendors had their IM going while doing webinars and training. Some very embarrassing things came flying across our screens. You learn a lot reading those messages when they pop-up on the presenters' screen, both personal and business related. Some even complaints from customers!
My advice to employees and vendors is to sign-out of IM before hosting a webinar. Otherwise, it just might destroy your credibility and possibly your career.5 -
A bug is born
... and it's sneaky and slimy. Mr. Senior-been-doing-it-for-ears commits some half-assed shitty code, blames failed tests on availability of CI licenses. I decided to check what's causing this shit nevertheless, turns out he forgot to flag parts of the code consistently using his new compiler defines, and some parts would get compiled while others needed wouldn't .. Not a big deal, we all make mistakes, but he rushes to Teams chat directing a message to me (after some earlier non-sensible argument about merits of cherry picking vs re-base):
Now all tests pass, except ones that need CI license. The PR is done, you can use your preferred way to take my changes.
So after I spot those missing checks causing the tests to fail, as well as another bug in yet another test case, and yet another disastrous memory related bug, which weren't detected by the tests of course .. I ponder my options .. especially based on our history .. if I say anything he will get offended, or at best the PR will get delayed while he is in denial arguing back even longer and dependent tasks will get delayed and the rest of the team will be forced to watch this show in agony, he also just created a bottleneck putting so many things at stake in one PR ..
I am in a pickle here .. should I just put review comments and risk opening a can of worms, or should I just mention the very obvious bugs, or even should I do nothing .. I end up reaching for the PM and explained the situation. In complete denial, he still believes it's a license problem and goes on ranting about how another project suffering the same fate .. bla bla bla chipset ... bla bla bla project .. bla bla bla back in whatever team .. then only when I started telling him:
These issues are even spotted by "Bob" earlier, since for some reason you just dismissed whatever I just said ..
("Bob" is another more sane senior developer in the team, and speaks the same language as the PM)
Only now I get his attention! He then starts going through the issues with me (for some reason he thinks he is technical enough to get them) .. He now to some extent believes the first few obvious bugs .. now the more disastrous bug he is having really hard time wrapping his head around it .. Then the desperate I became, I suggest let's just get this PR merged for the sake of the other tasks after may be fixing the obvious issues and meanwhile we create another task to fix the bug later .. here he chips in:
You know what, that memory bug seems like a corner case, if it won't cause issues down the road after merging let's see if we need even to open an internal fix or defect for it later. Only customers can report bugs.
I am in awe how low the bar can get, I try again and suggest let's at least leave a comment for the next poor soul running into that bug so they won't be banging their heads in the wall 2hrs straight trying to figure out why store X isn't there unless you call something last or never call it or shit like that (the sneaky slimy nature of that memory bug) .. He even dismissed that and rather went on saying (almost literally again): It is just that Mr. Senior had to rush things and communication can be problematic sometimes .. (bla bla bla) back in "Sunken Ship Co." days, we had a team from open source community .. then he makes a very weird statement:
Stuff like what Richard Stallman writes in Linux kernel code reviews can offend people ..
Feeling too grossed and having weird taste in my mouth I only get in a bad hangover day, all sorts of swear words and profanity running in my head like a wild hungry squirrel on hot asphalt chasing a leaky chestnut transport ... I tell him whatever floats your boat but I just feel really sorry for whoever might have to deal with this bug in the future ..
I just witnessed the team giving birth to a sneaky slimy bug .. heard it screaming and saw it kicking .. and I might live enough to see it a grown up having a feast with other bug buddies in this stinky swamp of Uruk-hai piss and Orcs feces.1 -
Alright since I have to deal with this shit in my part time job I really have to ask.
What is the WORST form of abusing CSV you have ever witnessed?
I for one have to deal with something like this:
foo,1,2,3,4,5
0,2,4,3,2,1
0,5,6,4,3,1
bar,,,,,
foobar,,,,,
foo can either be foo, or a numeric value
if it is foo, the first number after the foo dictates how many times the content between this foo and the next bar is going to be repeated. Mind you, this can be nested:
foo,1,,,,
1,2,3,4,5,6
foo,10,,,,
6,5,4,3,2,1,
bar,,,,,
1,2,3,4,5,6
bar,,,,,
foobar,,,,,
foobar means the file ends.
Now since this isn't quite enough, there's also SIX DIFFERENT FLAVOURS OF THIS FILE. Each of them having different columns.
I really need to know - is it me, or is this format simply utterly stupid? I was always taught (and fuck, we always did it this way) that CSV was simply a means to store flat and simple data. Meanwhile when I explain my struggle I get a shrug and "Just parse it, its just csv!!"
To top it off, I can not use the flavours of these files interchangably. Each and everyone of them contains different data so I essentially have to parse the same crap in different ways.
OK this really needed to get outta the system6 -
I hate having to deal with our IT service desk. Every time it takes enormous energy to get to the right people and make them understand that no, you are not an idiot, but you actually have a technical issue.
Sure thing they do have a few competent nice folks there too I've gotten to know over time and they indeed have to deal with a ton of dumb non-tech savvy idiots on a daily basis. However, if my job title mentions "software" and "engineer" they should at least assume I'm an idiot in tech. Or something. Every single time I need to open a ticket, even for the simplest "add x to env y", I need to quadruple check that the subject line is moron-friendly because otherwise they would take every chance to respond "nah we can't do that", "that's not us", or "sry that's not allowed". And then I would need to respond, "yes you do:) your slightly more competent colleague just did this for us 2 weeks ago".
Now you might imagine this is on even another level when the problem is complex.
One of our internal apps has been failing because one of the internal APIs managed by a service desk team responds a 500 status code randomly but only when called with a specific internal account managed by another service desk team.
(when I say "managed by", that doesn't mean they maintain it, it just mean they are the only ones who would have access to change something)
Yesterday I spent over a fucking hour writing a super precise essay detailing the issue, proving a million times it's not on our end and that they need to fix it. Now here is an insight to what beautiful "IT service" our service desk provides:
1) ticket gets assigned to a "Connectivity Engineer" lady
2) few hours later she responds and asks me to give her the app and environment IDs and grant her access to those
(naturally everything in my email was ignored including these two IDs)
3) since the app needs to be in prod for the issue, I make a copy isolating the failing part and grant her access to the original "for reference" and the copy to play with
4) few hours later I get an email from the env that some guy called P made changes to the actual app, no changes to the copy
(maybe they immediately fixed the app even though I asked them to only touch the copy)
I also check the env and the live app had been shared with another 2 people giving them editing rights:)
5) another few hours pass and the lady responds that she had been chatting with P (no mention of who tf that guy is) and that P has a suggestion that might work and I should test it, "please see screen shot" for details:
These motherfuckers sent me a fucking screenshot of the env config file where "P has edited a few parameters" that might help. The screenshot had a 16 line part of the config json with a bunch of IDs and Base64 params which HE EDITED LOCALLY.
Again, because I needed a few iterations to realise what I've just witnessed:
These idiots modified some things in the main app (not the copy) for hours. Then came to the conclusion that the config needs some IDs and params updated. They downloaded the config json. Edited it locally. Did not fucking upload it back to the main or test app. Did not test it live. Did not CC in or direct the guy with changes to me. Did not send me the modified config file. Did not even paste the new IDs into the email. But TOOK A FUCKING SCREENSHOT OF THE MODIFIED FILE AND SENT THAT SHIT TO ME. And then had the audacity to ask me to test it when they had access to it and that's literally their fucking job.
I had to compare the fucking screenshot to the live config file and manually type in the changes.
And no, it still doesn't work. And Now I have to get back to them showing it still fails the same way but I just can't deal with these people. Fuck. Was hoping by the time I write it all down it'd be better, and it does feel a bit better, but I still need to get this app fixed. And I can only do it through these... monkeys. I just can't. Talking to these people drains my life energy... I'm just sad. -
Win10: your password has expired.
Me: ok *click*
Win10: oh btw I forgot which account has its password expired, so you have to write the account name
Me: ... Okay
Me: *resets password, then clicks next*
Win10: let me empty that form and let you redo everything without me showing you an error
Me: ....... Okay
Me: *same info*
Win10: sorry, can't find user "username"
Me: Ok you know what fuck off I'm restarting you
Win10: but I... *ded*
...
Win10: Hello Phlisg, please log in normally as usual
Me: what the fuck
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Disclaimer: I use Linux, osx and windows ;)1