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Search - "wordpress customer support"
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After 1,5 months of customer support as a Linux support engineer, I can honestly say:
Fuck wordpress.26 -
===rant
So I have been freelancing as web developer for 5 years. I was also playing basketball professionally so I was only working part-time, building websites here and there, small android apps to learn the job and I was also reading a lot to challenge my brain.
When I stopped playing basketball about a year ago, I thought I would really enjoy coding full time so I pursued a job.
With no formal education and just a basketball background on paper, in the collapsed Greek economy, as you may assume chances of landing a job are minimal.
After about 40 resumes sent I only got an internship. It was a 4 month, part-time, no pay deal, and then the company would decide if they would like to hire me later.
The company had 4 employees and they are one of the largest software distribution businesses in my area. They resell SaaS bought from a third company, bundled with installation support, initial configuration, hardware support, whatever a client may need.
I was the only one with any ability to code whatsoever. The other people were working mostly on customer support with the occasional hardware repair.
After the 4 month period they owner (small company, owner was also manager and other roles) told me that they are very happy with my work and would like to keep me part-time with minimum pay.
Just to give you and idea if the amounts of money involved, in Greece, after taxes, my salary was 240euros per month. And the average cost of surviving (rent, cheapest food possible, no expenses on anything but super basics) is about 600euros.
I told him I needed more to live and he told me ok, we will reevaluate a few months later, at the end of May 2017.
I just accepted it without having many options. The company after all was charging clients 30euros per hour for my projects so I kept thinking that if I worked a lot and delivered consistently I would get a full time job and decent money.
And I delivered. In the following months I made a Magento extension, some WordPress themes, a C# application to extract data from the client's ERP and import it to a third application, a click to call application to use Asterisk to originate calls from the client's ERP, a web application to manage a restaurant's menu and many more small projects. Whatever they asked, I delivered.
On time, version controlled, heavily documented solutions (my C# ones are not exactly masterpieces but it was my first time with the language and windows).
So when May ended I was pretty excited to hear they wanted to keep me full time. I worked hard for it, I was serious, professional, I tried a lot to learn things so I can deliver, and the company recognized that. YAY.
So the time comes to talk money. The offer was 480euros per month. Double my part-time pay, minimum wage. I asked for about 700. Manager said it's hard but I will see what I can do. So we agreed to keep the deal for June while they are working on a better offer.
During the first half of June I finished my last project, put all my work on a nice folder with a nice readme on every project's directory, with their version control and everything.
The offer never improved, so I said no deal, and as of today, I am jobless.
I am stressed as fuck and excited as fuck at the same time.
I will do my best to survive in the shitstorm that is called Greece.
Bring it on.9 -
A client's site got malware infected, so we decided to remove everything and replace the site with a fresh WordPress installation (very basic site with 4 pages of content).
Contacted iPage live support asking them to check and unsuspend the account (with no files on it), but they kept on insisting that I buy their "firewall" and "SiteLock" services, with zero reply related to suspension. I've had live chat with many other hosting companies, never had such a lousy fucked up conversation. Without providing technical support, they keep marketing their useless expensive services. Fuck you iPage, you just lost a customer.2 -
Code is poetry. Customer support is rap battle
You caps locking, hell knows what trying to compensate, little arrogant person who volunteers in Wordpress plugin review team, - learn some manners how to communicate with fellow human beings.
If you don't have patience for help - quit what you are doing and spend the rest of your life not dealing with people.
At least be professional enough to have email signature, and not look like some teenager wrote us back in a bus stop.
I hope your emails gave you confidence to keep such manners in real life and someone punches you in the face this Friday.1 -
I am trying to make a simple portfolio website nothing fancy. I have to install wordpress clean for thee fourth time now :D I read on a GoDaddy Support Page that I should type in the domain I was trying to set up into my settings in the wordpress. Didn't seem that weird at first. I did that and now I can't log in anymore because for some reason wordpress won't accept the old domain. I couldn't take down the page because (1) the page didn't ask me if it was helpful (2) I am not a GoDaddy customer but apparently they killed my website :D
Also, funny domains in general. There are 0 Tutorials on how to set up a simple domain from another website than the hoster. It's a nightmare that (apparently) has gone on for weeks. I don't know what to do. It's so crazy. I mean, I can learn algebra, it will take time yes, It's gonna be difficult yes, but at least I don't have 5 billion 3 paragraph articles having conflicting opinions on what problem they are trying to solve. Becoming a developer today must be hell.
But my favorite part was when I realised that I had to type in the domain I want also in the settings of my hoster which I found in an article I only came across by realising that none of the domain support I had talked to could help me :D So I did that and what it did was my domain works BUT my website looked completely fucked up xD
It's crazy. You would think it would get easier.4 -
9 Ways to Improve Your Website in 2020
Online customers are very picky these days. Plenty of quality sites and services tend to spoil them. Without leaving their homes, they can carefully probe your company and only then decide whether to deal with you or not. The first thing customers will look at is your website, so everything should be ideal there.
Not everyone succeeds in doing things perfectly well from the first try. For websites, this fact is particularly true. Besides, it is never too late to improve something and make it even better.
In this article, you will find the best recommendations on how to get a great website and win the hearts of online visitors.
Take care of security
It is unacceptable if customers who are looking for information or a product on your site find themselves infected with malware. Take measures to protect your site and visitors from new viruses, data breaches, and spam.
Take care of the SSL certificate. It should be monitored and updated if necessary.
Be sure to install all security updates for your CMS. A lot of sites get hacked through vulnerable plugins. Try to reduce their number and update regularly too.
Ride it quick
Webpage loading speed is what the visitor will notice right from the start. The war for milliseconds just begins. Speeding up a site is not so difficult. The first thing you can do is apply the old proven image compression. If that is not enough, work on caching or simplify your JavaScript and CSS code. Using CDN is another good advice.
Choose a quality hosting provider
In many respects, both the security and the speed of the website depend on your hosting provider. Do not get lost selecting the hosting provider. Other users share their experience with different providers on numerous discussion boards.
Content is king
Content is everything for the site. Content is blood, heart, brain, and soul of the website and it should be useful, interesting and concise. Selling texts are good, but do not chase only the number of clicks. An interesting article or useful instruction will increase customer loyalty, even if such content does not call to action.
Communication
Broadcasting should not be one-way. Make a convenient feedback form where your visitors do not have to fill out a million fields before sending a message. Do not forget about the phone, and what is even better, add online chat with a chatbot and\or live support reps.
Refrain from unpleasant surprises
Please mind, self-starting videos, especially with sound may irritate a lot of visitors and increase the bounce rate. The same is true about popups and sliders.
Next, do not be afraid of white space. Often site owners are literally obsessed with the desire to fill all the free space on the page with menus, banners and other stuff. Experiments with colors and fonts are rarely justified. Successful designs are usually brilliantly simple: white background + black text.
Mobile first
With such a dynamic pace of life, it is important to always keep up with trends, and the future belongs to mobile devices. We have already passed that line and mobile devices generate more traffic than desktop computers. This tendency will only increase, so adapt the layout and mind the mobile first and progressive advancement concepts.
Site navigation
Your visitors should be your priority. Use human-oriented terms and concepts to build navigation instead of search engine oriented phrases.
Do not let your visitors get stuck on your site. Always provide access to other pages, but be sure to mention which particular page will be opened so that the visitor understands exactly where and why he goes.
Technical audit
The site can be compared to a house - you always need to monitor the performance of all systems, and there is always a need to fix or improve something. Therefore, a technical audit of any project should be carried out regularly. It is always better if you are the first to notice the problem, and not your visitors or search engines.
As part of the audit, an analysis is carried out on such items as:
● Checking robots.txt / sitemap.xml files
● Checking duplicates and technical pages
● Checking the use of canonical URLs
● Monitoring 404 error page and redirects
There are many tools that help you monitor your website performance and run regular audits.
Conclusion
I hope these tips will help your site become even better. If you have questions or want to share useful lifehacks, feel free to comment below.
Resources:
https://networkworld.com/article/...
https://webopedia.com/TERM/C/...
https://searchenginewatch.com/2019/...
https://macsecurity.net/view/...