Someones keyboard just stopped working in my job.
They called the helpdesk and i told them to unplug the keyboard from the back of the PC and try a different usb port before i send them down a new keyboard.
Their reply?

‘How am i meant to do that? I mean... *laughs* I didn’t go to college for this kind of stuff. I know you did but you need to explain it in English for me instead of using technical terms.’

....

So i had to describe what a USB looks like, and tell her how to follow the (only) skinny black cable she has on her desk, down the back of the desk and into the PC. She got overwhelmed by this cable being the same colour as the thicker VGA cable, so ended up unplugging everything!
Its fine though, as when she plugged them all back in, everything was back working.
She finished the call by saying:

“Like, i know how to use a computer but I just don’t understand all this technical mumbo jumbo, like USB’s and stuff? How should i know about that?”

...

I sincerely think interviews need to have just 5 minutes dedicated to the person showing that they know what a bloody USB is!!, can turn on/off a PC, open outlook, and follow basic instructions.

Ugh I work with idiots 😢

I genuinely am lost for words on this one.

I just asked a user to press the wifi button on their laptop so i can check their wired connection was up and running okay.
They couldn’t find the blue ‘Fn’ or ‘aerial’ symbol that i described, so sent me this picture to see if they were pressing the right button.

Like....

What?? No!
What is wrong with you?? Seriously???
*cries*
Working on a helpdesk is destroying my soul!!

When dealing with people that think the IT helpdesk solves all problems with custom software they didn't build or use.. and the helpdesk of the software sucks (long waiting times, almost impossible to get the right guy,..)

!devrant
helpdeskrant

Because number of reasons I happen to be part time working as help desk...

Problem 1: Could you teach us how to use a scanner?
Problem 2: I cannot open this (PDF) file.
Problem 3: My personal thumbdrive doesn't work, could you help me.
Problem 4: How do I use vlookup in excel
Problem 5: How can I connect my Iphone to my printer.

I don't know why IT people would choose to work in HD instead of Development.

Again, there are some reasons I'm doing support right now, don't judge me.

I hate myself right now....