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Search - "helpdesk"
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Dropbox TLS 1.0 & 1.1 is deprecated
Dev: we need to upgrade our projects
Manager: we don't have time for that. can you call to their helpdesk, so we can keep using our projects w/o upgrading?
Dev: ....
Manager: call them!
Dev: ...9 -
What is it with devs (not all, by any means!) who don't understand networks or basic computer operation? I'm not talking about anything complex, but things like the dev who asked if his IP address could be whitelisted so he could remote in from home. We asked what his public IP address is and he said 10.0.0.27.
Or the new dev who started and said her laptop camera didn't work and logged a ticket, only to be asked if she had the camera cover open or closed and said, "oh, that's what that lever is for."
Don't get me wrong - many devs and sysadmins and IT people of all fields are excellent. And there are some who are crap in every field. This is no rant about devs in general, just *these* crap devs that I can only throw my hands in the air and think, well, they scored ok in the SQL test.4 -
Old old organization makes me feel like I'm stuck in my career. I'm hanging out with boomer programmers when I'm not even 30.
I wouldn't call myself an exceptional programmer. But the way the organization does it's software development makes me cringe sometimes.
1. They use a ready made solution for the main system, which was coded in PL/SQL. The system isn't mobile friendly, looks like crap and cannot be updated via vendor (that you need to pay for anyway) because of so many code customizations being done to it over the years. The only way to update it is to code it yourself, making the paid solutions useless
2. Adding CloudFlare in the middle of everything without knowing how to use it. Resulting in some countries/networks not being able to access systems that are otherwise fine
3. When devs are asked to separate frontend and backend for in house systems, they have no clue about what are those and why should we do it (most are used to PHP spaghetti where everything is in php&html)
4. Too dependent on RDBMS that slows down development time due to having to design ERD and relationships that are often changed when users ask for process revisions anyway
5. Users directly contact programmers, including their personal whatsapp to ask for help/report errors that aren't even errors. They didn't read user guides
6. I have to become programmer-sysadm-helpdesk-product owner kind of thing. And blamed directly when theres one thing wrong (excuse me for getting one thing wrong, I have to do 4 kind of works at one time)
7. Overtime is sort of expected. It is in the culture
If you asked me if these were normal 4 years ago I would say no. But I'm so used to it to the point where this becomes kinda normal. Jack of all trades, master of none, just a young programmer acting like I was born in the era of PASCAL and COBOL9 -
Can u tell me how would you train fresher/noob?
I am a 7 month fresher and i am the only dev in my team( and 2 helpdesk). I manage it pretty well. But next month there will be a fresher joining the team and i will have to train them. For me Programming is ok, training other people I have no idea. What should I do?6