Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.

---

Dear Sam,

I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.

Your still young so maybe I can give you some little wisdom that will help you in your working years to come.

Let me begin by shedding some light on phone calls.

I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.

Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.

And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.

There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.

They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.

Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.

But just below that well-willing folk, on the other side of that border… there they dwell: Management.

Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.

Then they will barge into your office, holding it like it’s the next best thing since sliced bread.

Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.

Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.

After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.

You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.

It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).

Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.

This must do for now. A new suit is glaring at me for the last five minutes.

Felt good to do something productive with this time.

Take care,

Baltasar

P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.

So here I am... thinking to myself how does this kid not know about the shift key?

Me: "Ok we're going to test see if you have sudo access. Please enter your password, now"
Student: ~stares at the black terminal box and begins pressing the caps lock key. The light doesn't display~
Student: "Um... what? Do I need to enter a new password?"
Me: "No"
Continues to click the caps-lock button and waiting for a light to appear on the keyboard. It doesn't. He continues clicking.
Me: "You need to press the shift button"
Him: "What???"
Me: "You need to press the shift button"
Him: "Um.. I don't understand"
Him: Presses shift button, nothing happens. Goes back to pressing caps lock button.
Me: "Your password has a capital letter in it right?"
Him: "Um... yeah."
Me: "Press the shift button to capitalize your letters."
Him: "I don't understand... Do I need to enter a new password?"
Me: "No... you need to press and hold the shift key to get a capital letter"
Him: "................................ ............................................ . . . . . .. .. .. .. .. .. . . . . . . . . . . . . ...................... . . . . . . . Oh..."
Him: "Presses and holds the shift button with his thumb and then presses the Z key."
Me: ~What in the hell are you doing?~ 🤦
Me: "Perfect it looks like you are a part of the sudoers list."
Me: "You can take you computer back."
Me: ~Do you fucking use the caps lock key to capitalize all the first letters in your sentences? Please tell me you don't!~

Does linux suck? Imho, Yes.
A lot of the people bash windows regarding automatic restarts, updates, bsod etc.
I may be unusually lucky, but the last bsod I saw was in 2014 because of a faulty synaptics driver.

I've really tried to use linux to see what the hype is all about. Quite frankly, it sucked. The first time it wiped out all my data, I realized the value of backups. Hence I do not have a single pic of my school now, thanks to complicated ubuntu mounting.
Next is driver support. When I plug in a device, I expect it to work. I don't want to spend a day googling for drivers.
Why the fuck would I want to use a black terminal which gives me a headache. Am I in 1980? Which sadistic asshole designed vim ?
I have seen linux developers who claim to be linux experts and love linux. They take so long to do simple shit. For god's sake don't tell me there are GUI versions of linux available. I'd rather work in windows 95.
Why in the world would anyone want to use ls to see the contents of a directory! It is seriously so fucking unproductive.
I can't just download a software, click next a couple of times, and be done. No no no. I've to do sudo apt get update. Then try to find the fucking package. And if all goes well, there's always the dependency issue which is going to bite me in the ass. If google and stackoverflow go down, most linux devs will die a cruel death.

Fuck you linux.
I'm not saying windows 10 is the best, but at least I don't have to crawl through shit to use it. If you don't like automatic updates, disable it you moron. It is easier than renaming a damn file in linux.

Look, I get that it's really tricky to assess whether someone is or isn't skilled going solely by their profile.

That's alright.

What isn't center of the cosmic rectum alright with the fucking buttsauce infested state of interviews is that you give me the most far fetched and convoluted nonsense to solve and then put me on a fucking timer.

And since there isn't a human being on the other side, I can't even ask for clarification nor walk them through my reasoning. No, eat shit you cunt juice swallowing mother fucker, anal annhilation on your whole family with a black cock stretching from Zimbabwe to Singapore, we don't care about this "reasoning" you speak of. Fuck that shit! We just hang out here, handing out tricks in the back alley and smoking opium with vietnamese prostitutes, up your fucking ass with reason.

Let me tell you something mister, I'm gonna shove a LITERAL TON of putrid gorilla SHIT down your whore mouth then cum all over your face and tits, let's see how you like THAT.

Cherry on top: by the time I began figuring out where my initial approach was wrong, it was too late. Get that? L'esprit d'escalier, bitch. I began to understand the problem AFTER the timer was up. I could solve it now, except it wouldn't do me any fucking good.

The problem? Locate the topmost 2x2 block inside a matrix whose values fall within a particular range. It's easy! But if you don't explain it properly, I have to sit down re-reading the description and think about what the actual fuck is this cancerous liquid queef that just got forcefully injected into my eyes.

But since I can't spend too much time trying to comperfukenhend this two dollar handjob of a task, which I'd rather swap for teabagging a hairy ass herpes testicle sack, there's rushing in to try and make sense of this shit as I type.

So I'm about 10 minutes down or so already, 35 to go. I finally decipher that I should get the XY coords of each element within the specified range, then we'll walk an array of those coordinates and check for adjacency. Easy! Done, and done.

Another 10 minutes down, all checks in place. TEST. Wait, wat? Where's the output? WHERE. THE FUCK. IS. THE OUTPUT?! BITCH GIMME AN ANSWER. I COUT'D THE RETURN AND CAN SEE THE TERMINAL BUT ITS NOT SHOWING ME ANYTHINGGG?! UUUGHHH FUCKKFKFKFKFKFKFKFUFUFUFFKFK (...)

Alright, we have about 20 minutes left to finish this motorsaw colonoscopy, and I can't see what my code is outputting so I'm walking through the code myself trying to figure out if this will work. Oh, look at that I have to MANUALLY click this fucking misaligned text that says "clear" in order for any new output to register. Lovely, 10/10 web design, I will violate your armpits with an octopus soaked in rabid bear piss.

Mmmh, looks like I got this wrong. Figures. I'm building the array of coordinates sequentially, as a one dimentional list, which is very inconvenient for finding adjacent elements. No problem, let's try and fix that aaaaaand... SHIT IM ALMOST OUT OF TIME.

QUICK LYEB, QUICK!! REMEMBER WHAT FISCELLA TAUGHT YOU, IN BETWEEN MOLESTING YOUR SOUL WITH 16-BIT I/O CONSOLE PROBLEMS, LIKE THAT BITCH SNOWFALL THING YOU HAD TO SOLVE FOR A FRIEND USING TURBO C ON A FUCKING TOASTER IN COMPUTER LAB! RUN MOTHERFUCKER RUN!!!

I'm SWEATING. HEAVILY. I'm STEAMING, NON-EROTICALLY. Less than 10 minutes left. I'm trying to correct the code I have, but I start making MORE dumbfuck mistakes because I'm in a hurry!

5 minutes left. As I hit this point of no return, I realize exactly where my initial reasoning went wrong, and how I could fix it, but I can't because I don't have enough time. Sadface.

So I hastily put together skeleton of the correct implementation, and as the clock is nearly up, I write a comment explaining the bits I can't get to write. Page up, top of file, type "the editor was shit LMAO" and comment it out. SUBMIT.

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Also hi ;>

9 pm - let me just quickly setup up a media center/NAS in my RPI, then it's off to bed!
3 am - shit, i have to get up in 3 hours ><

I have just slept for a minimum of 5 hours. It is 7:47 PM atm.
Why?
We have had a damn stressful day today.
We have had a programming test, but it really was rather an exam.
Normally, you get 30 minutes for a test and 45 minutes for an exam.

In this "test" we have had to explain what 'extends' does and name a few advantages of why one should use it.
Check.
Read 3 separate texts and write the program code on paper. It was about 1 super class and 1 sub class with a test class in Java.
Check.
Task 3: Create the UML diagram of the code from above. *internally: From above? He probably means my code since there is no other code there. *Checks time*. I have about 3 minutes left. Fuck my life.*
Draws the boxes. Put the class names in each of them. A private attribute for the super class.
Teacher: Last minute!
Draw the arrow starting starting from the sub class to the super class.
Put my name on each written paper. And mentally done for the day. Couldn't finish the last task. Task 3.
During this "test", I heard the frustrations of my classmates. Seemed like everyone was pretty much pissed.
After a short discussion with the teacher who also happens to be the physics professor of a university nearby.
[If you are reading this, I hope that something bad happens to you]
The next course was about computer systems. Remember my recent rant about DNS, dhcp, ftp, web server and samba on ubuntu?
We have had the task to do the screenshots of the consoles where you proof that you have dhcp activated on win7 machine etc. Seemed ok to me. I would have been done in 10 minutes, if I would be doing this relaxed. Now the teacher tells us to change the domain names to <surnameOfEachStudent>.edu.
I was like: That's fine.
Create a new user for the samba server. Read and write directories. Change the config.
Me: That should be easy.
Create new DNS entries in the configs.
Change the IPv6 address area to 192.168.x.100-200/24 only for the dhcp server.
Change the web server's default page. Write your own text into it.
You will have 1 hour and 30 minutes of time for it.
Dumbo -ANGRY-CLIENT-: Aye. Let us first start screenshotting the default page. Oh, it says that we should access it with the domain name. I don't have that much time. Let us be creative and fake it, legally.
Changes the title element so that it looks like it has been accessed via domain name. Deletes the url and writes the domain name without pressing Enter. Screenshot. Done. Ok, let us move to the next target.
Dhcp: Change lease time. Change IP address area. Subnet mask. Router. DNS. Broadcast. Optional domain name. Save.
Switches to win7.
ipconfig /release
ipconfig /renew
Holy shit it does not work!
After changing the configs on ubuntu for a legit 30 minutes: Maybe I should change the ip of the ubuntu virtual machine itself. *me asking my old self: why did not you do that in the first place, ass hole?!*
Same previous commands on win7 console. Does not work. Hmmm...
Where could be the problem?
Check the IP of the ubuntu server once again. Fml. Ubuntu did not save when I clicked on the save button the first time I have changed it. Click on save button 10 times to make sure it really is saved now lol.
Same old procedure on win7.
Alright. Dhcp works. Screenshot.
Checks time. 40 minutes left.
DNS:It is your turn. Checks bind9 configs. sudo nano db.reverse.edu.
sudo nano db.<mysurname>.edu.
Alright. All set. It should work now.
Ping win7 from ubuntu and vice versa. Works. Ping domain name on windows 7 vm. Does not work.
Oh, I forgot to restart the bind9 server on ubuntu.
sudo service bind stop
" " " start
Check DNS server IP on win7. It looks fine.
It still doesn't work. Fuck it. I have only 20 minutes left. Samba. Let us do this!
10 minutes in. No result. I don't remember why. I already forgot why I have done for it. It was a very stressful day.
Let us try DNS again.
Oh shit. I forgot the resolver!
sudo nano /etc/resolv.conf
The previous edits are gone. Dumb me. It says it in the comments. Why did not I care about it. Fuck it.6 minutes left. Open a yt video real quick. Changes the config file. Saves it. Restarts DNS and dhcp. Closes the terminal and opens a new one. The changes do not affect them until you reopen them. That's why.
Change to win7.
Ping works. How about nsloopup.
Does not work.
Teacher: 2 minutes left!
Fuck it.
Saves the word document with the images in it. Export as pdf. Tries to access the directories of the school samba server. Does not work. It was not my fault tho. Our school server is in general very slow. It feels like they are not maintained and left alone like this in the dust from the 90s.
Friend gets the permission to put his document on a USB and give the USB to the teacher.
Sneaky me: Hey xyz, can you give me your USB real quick?
Him: sure.
Gets bombed with "do you want to format the USB?" pop-ups 10 times. Fml. Skips in a fast way.
Transfers the pdf. Plug it out. Give it back.
After this we have had to give a presentation in politics. I am done.