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For about 3x years now, we have had 3x generic work email addresses that are used as microsoft accounts for office 2016 licenses.
(The company is dragging its heels on getting office 365 so MS like to make our lives hell.)
Suddenly we can’t get office updates... and when we sign in to see why, it says that because we are apparently only 3 years old we need our parents permission to use the account or we’ll lose access by September.
Never were we forced to enter a DOB when setting the accounts up!!! So it used the account setup date instead.
It turns out that we can’t change our DOB ourselves, as we are a ‘child’ and need a parents permission.
I access my personal account and follow the instructions to add the 3x email addresses as my children so i can change the DOB.
‘Ha ha’ i hear microsoft saying, ‘it doesn’t work that way!!’
No, In order for the parent to verify their child’s identity, they are charged 0.50c per child!
Doesn’t cost a lot but come on Microsoft!!
It’s that, or submit ID, which obviously wont work for a generic support@ email address like we have.
So annoying and we don’t know what to do.
Wonder how much MS are making out of this...2
Everything can be fixed, it just requires a methodical and calm approach.
That's what I keep repeating in my head, as I desperately try to fix my mums washing machine before she gets back from holiday.1