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Search - "ticket notes too long; didn't read"
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Hey, Root? How do you test your slow query ticket, again? I didn't bother reading the giant green "Testing notes:" box on the ticket. Yeah, could you explain it while I don't bother to listen and talk over you? Thanks.
And later:
Hey Root. I'm the DBA. Could you explain exactly what you're doing in this ticket, because i can't understand it. What are these new columns? Where is the new query? What are you doing? And why? Oh, the ticket? Yeah, I didn't bother to read it. There was too much text filled with things like implementation details, query optimization findings, overall benchmarking results, the purpose of the new columns, and i just couldn't care enough to read any of that. Yeah, I also don't know how to find the query it's running now. Yep, have complete access to the console and DB and query log. Still can't figure it out.
And later:
Hey Root. We pulled your urgent fix ticket from the release. You know, the one that SysOps and Data and even execs have been demanding? The one you finished three months ago? Yep, the problem is still taking down production every week or so, but we just can't verify that your fix is good enough. Even though the changes are pretty minimal, you've said it's 8x faster, and provided benchmark findings, we just ... don't know how to get the query it's running out of the code. or how check the query logs to find it. So. we just don't know if it's good enough.
Also, we goofed up when deploying and the testing database is gone, so now we can't test it since there are no records. Nevermind that you provided snippets to remedy exactly scenario in the ticket description you wrote three months ago.
And later:
Hey Root: Why did you take so long on this ticket? It has sat for so long now that someone else filed a ticket for it, with investigation findings. You know it's bringing down production, and it's kind of urgent. Maybe you should have prioritized it more, or written up better notes. You really need to communicate better. This is why we can't trust you to get things out.
*twitchy smile*rant useless people you suck because we are incompetent what's a query log? it's all your fault this is super urgent let's defer it ticket notes too long; didn't read21 -
Them: Root, you take too long to get tickets out. You only have a few simple ones. You really need to rebuild your reputation.
Also them: Hey, could you revisit this ticket? Could you help ____ with this other ticket? Hey Root, how do you do this? Root, someone had a suggestion on one of your tickets; could you implement that by EoD? Hey Root, i didn't read your ticket notes; how do you test it? Hey, could you revisit this ticket for the fourth time and remove some whitespace? Hey Root, someone has non-blocking code review comments you need to address before we can release the ticket. Hey Root, we want to expand that ticket scope by 5-6 times; still labeled a trivial feature though.
Also them: Super easy ticket for you. Make sure you talk with teams A, B, C, D, E and get their input on the ticket, talk with ____ and ____ and ____ about it, find a solution that makes them all happy and solves the problem too, then be sure to demo it with everyone afterward. Super easy; shouldn't take you more than a couple days. Oh, and half of them are on vacation.
Also them: Hey, that high-priority ticket you finished months ago that we ignored? Yeah, you need to rewrite it by tomorrow. Also, you need to demo it with our guy in India, who's also on vacation. Yes, tomorrow is the last day. (The next day:) You rewrote it, but weren't able to schedule the demo? Now you've missed the release! It's even later! This reflects very poorly on you.
Also them: Perfect is the enemy of good; be more like the seniors who release partially-broken code quickly.
Also them: Here's an non-trivial extreme edgecase you might not have covered. Oh, it would have taken too much time and that's why you didn't do it? Jeez, how can you release such incomplete code?
Also them: Yeah, that ticket sat in code review for five months because we didn't know it was high-priority, despite you telling us. It's still kinda your fault, though.
Also them: You need to analyze traffic data to find patterns and figure out why this problem is happening. I know you pushed the fix for it 8 months ago, and I said it was really solid, but the code is too complex so I won't release it. Yeah I know it's just a debounce with status polling and retrying. Too complex for me to understand. Figure out what the problem is, see if another company has this same problem, and how they fixed it.
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Yep. I'm so terrible for not getting these tickets out, like wow. Worst dev ever. Much shame.
LF work, PST.13 -
Project manager, who i've complained in the past is neglecting critical things that he doesn't want to do, decided today to cancel our weekly planning meeting, to have the below conversation with me 1:1. Its very long, but anyone who has the will to get through it ... please tell me it's not just me. I'm so bewildered and angry.
Side note: His solution to the planning meeting not taking place ... to just not have one and asked everyone to figure it out themselves offline, with no guidance on priorities.
Conversation:
PM: I need to talk to you about some of phrasing you use during collaboration. It's coming across slightly offensive, or angry or something like that.
Me: ok, can you give me an example?
PM: The ticket I opened yesterday, where you closed it with a comment something along the lines of "as discussed several times before, this is an issue with library X, can't be fixed until Y ...".
"As discussed several times" comes across aggressive.
Me: Ok, fair enough, I get quite frustrated when we are under a crunch, working long hours, and I have to keep debugging or responding to the same tickets over and over. I mean, like we do need to solve this problem, I don't think its fair that we just keep ignoring this.
PM: See this is the problem, you never told me.
Me: ... told you what?
PM: That this is a known issue and not to test it.
Me: ..... i'm sorry ..... I did, that was the comment, this is the 4th ticket i've closed about it.
PM: Right but when you sent me this app, you never said "don't test this".
Me: But I told you that, the last 3 times that it won't be in until feature X, which you know is next month.
PM: No, you need to tell me on each internal release what not to test.
Me: But we release multiple times per week internally. Do you really need me to write a big list of "still broken, still broken, still broken, still broken"?
PM: Yes, how else will I know?
Me: This is documented, the last QA contractor we had work for us, wrote a lot of this down. Its in other tickets that are still open, or notes on test cases etc. You were tagged in all of these too. Can you not read those? and not test them unless I say I've fixed them?
PM: No, i'm only filling for QA until we hire a full time. Thats QA's job to read those and maintain those documents.
Me: So you want me to document for you every single release, whats already documented in a different place?
PM: ok we'll come back to this. Speaking of hiring QA. You left a comment on the excel spreadsheet questioning my decision, publicly, thats not ok.
Me: When I asked why my top pick was rejected?
PM: Yes. Its great that you are involved in this, but I have to work closely with this person and I said no, is that not enough?
Me: Well you asked me to participate, reviewing resumes's and interviewing people. And I also have to work extremely close with this person.
PM: Are you doubting my ability to interview or filter people?
Me: ..... well a little bit yeah. You asked me to interview your top pick after you interviewed her and thought she was great. She was very under qualified. And the second resume you picked was missing 50% of the requirements we asked for ... given those two didn't go well, I do think its fair to ask why my top pick was rejected? ... even just to know the reason?
PM: Could you not have asked publicly? face to face?
Me: you tagged me on a google sheet, asking me to review a resume, and rather than tag you back on 2 rows below ... you want me to wait 4 days to ask you at our next face to face? (which you just cancelled for this meeting)
PM: That would have been more appropriate
Me: ..... i'm sorry, i don't want to be rude but thats ridiculous and very nit pick-y. You asked my opinion on one row, I asked yours on another. To say theres anything wrong with that is ridiculous
PM: Well we are going to call another team meeting and discuss all this face to face then, because this isn't working. We need to jump to this other call now, lets leave it here.5