Join devRant
Do all the things like
++ or -- rants, post your own rants, comment on others' rants and build your customized dev avatar
Sign Up
Pipeless API
From the creators of devRant, Pipeless lets you power real-time personalized recommendations and activity feeds using a simple API
Learn More
Search - "customer assistance"
-
Stakeholder: Is it possible for you to set up the website to automatically resubmit failed online orders? Last time there were failed orders, we tried submitting manually but a lot failed because they were tickets for the previous day.
Product Manager: What are your thoughts, Developer?
Me: This wouldn’t be worth the labor. It’s something that would rarely be used. There are very few orders that fail. I’d be surprised if it was even once a week. The recent bunch of order failures that SH is talking about happened because the ticketing server (separate from the website) couldn’t handle all the requests. Let’s say you had resubmission logic to try 3x before allowing the fail. It wouldn’t work because the server was overwhelmed already. Let’s say you had a background task to check for failures every ten minutes and resubmit those. It might not be helpful because the customer could have already gone to a ticketing window for help with the failed order.
SH: But what if it happens again???
Me: The solution is to make sure the ticketing server can handle the influx of requests. We can coordinate with that team. Wait. Why did you wait until the next day to resubmit orders in the admin panel? A lot of those failures happened when there were many hours left in the business day. For each order failure, an email notification is sent to the sales support email in real time. Who is monitoring that inbox? Someone must be looking at it because the sales support email is listed multiple times on the ticketing website as the technical assistance email.
SH: I know that email notification goes to the engineering team.
Me: My question is not about the engineering team. I asked who is monitoring the sales support inbox.
SH: That email … gets filtered.
Me and Product Manager: 😧🤯🤬
PM: First, you need to stop filtering that email notification. Second, your team needs to come up with a flow to handle failed orders because you told us you don’t have one. After you tried this and there’s still an issue, then we can revisit.
—-
If you’re wondering why I said no, I’m a team of one and I have a bunch of other development tasks on my plate. I’m not automating a manual task that rarely has to be performed.rant this meeting could have been an email stop filtering out important notifications i saw my product manager’s eyes bug out -
My collegue make remote assistance for our software, dedicated to doctors in Italy. A doctor had the hd completely full, so it can't update the software and he call my collegue angry, saying "i've an update error, is your fault!!!" etc...after my collegue explain him he had to free space on the disk because there is no space, he had a genial idea! he brought new laptop, worst than the other one, because of the free space on disk!2
-
Best dev experience...a colleague who was my team lead when I joined a company as a "from-scratch" PHP developer, and gave me a ton of tips, assistance, encouragement and praise along the way. And for the bits that were not so good (on my part), he gave me constructive criticism delivered in a friendly and helpful way rather than chew me out.
And when the boss(es) of the company talked shit behind my back in meetings I was not invited to, about things they had no clue about (my performance as a developer)) he defended me and set the record straight.
Later he was demoted from team lead for office politics reasons. But was doing the same job as before, for less pay. Never complained.
His job consisted of, all at once, being the company IT/server/printer guy, first line customer support over phone and remote desktop, .NET and PHP developer, course holder to teach our customers how to use our product, and mentor to me.
Good guy. I'd give him a ++ if I could. -
I need a hacker to assist me recover my lost Crypto / Contact Captain WebGenesis
Captain WebGenesis stands out as a leader among bitcoin recovery services, by maintaining integrity and trust with each client they assist in navigating challenging procedures with assurance and expertise. His vast knowledge of asset recovery, legal assistance, crypto tracing, and customer satisfaction distinguishes them as a pioneer in the field. Captain WebGenesis, which was established by a group of professionals in Crypto recovery, digital forensics, and cybersecurity, has quickly earned itself a strong reputation within the cryptocurrency space for providing trustworthy facts and reviews.
I need a hacker to assist me recover my lost crypto || Consult Captain WebGenesis I NEED A HACKER TO RECOVER MY LOST BITCOIN/ CAPTAIN WEBGENESIS..
Can bitcoin lost to scammers or hackers be recovered? Yes with Captain WebGenesis
What is the best recovery company that can help me recover my lost Bitcoin - Captain WebGenesis is Highly recommended.
CONSULT A LICENSED HACKER TO RECOVER YOUR LOST CRYPTO. || Hire a hacker to Recover your Stolen Cryptocurrency / Captain WebGenesis
Trusted Crypto recovery specialist, CAPTAIN WEBGENESIS offers assistance and analysis in recovering stolen cryptocurrency.
How to hire a hacker to recover stolen bitcoin. || I NEED A HACKER TO RECOVER MY LOST CRYPTO / USDT - Visit CAPTAIN WEBGENESIS
I need a hacker to assist me recover my lost crypto - Go to Captain WebGenesis
If you need assistance recovering lost cryptocurrency, Captain WebGenesis is a trusted service that specializes in recovering stolen or lost crypto
I NEED A HACKER TO RECOVER MY LOST CRYPTO
How can I recover my stolen Bitcoin || How to recover lost cryptocurrency || Crypto Scam Recovery Services || Bitcoin Recovery Expert || Ethical crypto hacker
Has anyone recovered stolen crypto || How to recover stolen cryptocurrency ||How to recover stolen cryptocurrency || How do I recover stolen BTC, crypto, and other coins3 -
In today's digital era, businesses and organizations are increasingly relying on efficient document management solutions for productivity and collaboration. PDF Reader Pro, a powerful PDF toolset, offers a range of features to streamline document workflows.
To cater to the needs of businesses and organizations, PDF Reader Pro has introduced the Volume Purchase Program, a cost-effective and convenient solution for deploying PDF Reader Pro across teams. This blog will explore the benefits of the program, guide you through the deployment process, and highlight the value of PDF Reader Pro for your organization.
Benefits of the Volume Purchase Program
Cost Savings and Discounts
By participating in our Volume Purchase Program, organizations can leverage significant cost savings through attractive discounts on bulk license purchases. These savings can be allocated towards other critical areas of your business.
Streamlined Deployment and Management
Our Volume Purchase Program simplifies the deployment and management process for PDF Reader Pro. With centralized control and easy distribution of licenses, you can ensure widespread access to this powerful tool. Streamlined updates and compliance management further enhance convenience.
Enhanced Support and Customization Options
Participating organizations gain access to our dedicated support team for technical assistance, troubleshooting, and feature customization. We understand that every organization has unique requirements, and we strive to provide tailored solutions that enhance the overall user experience.
How to Participate in the Volume Purchase Program
To participate in the Volume Purchase Program and enjoy the benefits offered by PDF Reader Pro, follow these:
For Licensing and Pricing Options
PDF Reader Pro offers flexible licensing and pricing options to accommodate the varying needs of organizations. Choose the most suitable plan and license type based on the number of users and deployment preferences.
The specific discounts and pricing can be determined based on the quantity purchased and the ordering method. You can contact PDF Reader Pro for more detailed information and pricing options.
For Application Admin Console Process
Fill in the information according to the form provided by PDF Reader Pro and submit it. Once successfully submitted, you will gain access to the admin console and receive dedicated customer support along with the corresponding user guides. Reduce manual effort and save time by letting the admin backend handle the burden of license management.3 -
EXPERT IN STOLEN CRYPTOCURRENCY RECOVERY- RAPID DIGITAL RECOVERY
My all time dream was growing my savings through forex trading, drawn by the allure of high returns and the promise of financial growth. When I discovered an online platform that claimed to offer consistent returns with minimal risk, it seemed like an opportunity too good to pass up. The website was professionally designed, customer service was responsive, and the initial returns on my investments were encouraging. Lured by these assurances, I invested a significant amount—$760,000 over several months. At first, everything appeared to be going as planned. My account was credited with gains, and I was even able to withdraw some profits, which reinforced my belief in the platform's legitimacy. This initial success only fueled my confidence, making the subsequent events all the more devastating. Then, without any prior warning or explanation, the situation took a drastic turn. One day, I found myself unable to access the platform. My account balance had mysteriously vanished, and attempts to reach the company were met with silence. The website, which had once been sleek and functional, was now inaccessible. My heart sank as I realized the gravity of the situation—I had been scammed. The shock and despair that followed were overwhelming. The realization that I had lost everything I had invested was paralyzing. The sense of betrayal and helplessness was compounded by the apparent finality of the situation—no access to my funds, no way to contact the company, and no clear recourse for recovering my losses. Just when I was about to give up hope, I stumbled upon a service called Rapid Digital Recovery. Initially, I was skeptical, having been burned once already. However, Rapid Digital Recovery presented itself as a specialized firm with a track record of recovering funds lost to online scams. They offered a structured process that included an initial assessment of my case, followed by steps aimed at tracing and recovering the lost assets. I decided to reach out to them, sharing all the relevant information about the platform and my investments. The team at Rapid Digital Recovery reviewed my case thoroughly and provided me with a plan of action. They explained their process, which involved legal measures, digital forensics, and negotiations with financial institutions to track down and reclaim the lost funds. Although the recovery process was intricate and time-consuming, Rapid Digital Recovery's expertise and dedication provided a glimmer of hope. They kept me informed throughout the process, which helped restore some of my lost confidence. With their help, I began to see progress in retrieving my assets. While the journey was challenging and not without its setbacks, Rapid Digital Recovery's intervention turned my situation from one of utter despair to a path towards recovery. The experience served as a stark reminder of the importance of vigilance and due diligence in the world of online investments, and I was grateful to have found assistance that helped me navigate the complexities of recovering from a scam.
Contact Rapid Digital Recovery On :
EMAIL: support (@) rapiddigitalreco very .org
EMAIL: contact (@) rapiddigitalrecove ry. org
WHATSAPP: +1 (41 4) 80 7-14 85