Welcome back to practiseSafeHex's new life as a manager.

Episode 2: Why automate when you can spend all day doing it by hand

This is a particularly special episode for me, as these problems are taking up so much of my time with non-sensical bullshit, that i'm delayed with everything else. Some badly require tooling or new products. Some are just unnecessary processes or annoyances that should not need to be handled by another human. So lets jump right in, in no particular order:

- Jira ... nuff said? not quite because somehow some blue moon, planets aligning, act of god style set of circumstances lined up to allow this team to somehow make Jira worse. On one hand we have a gigantic Jira project containing 7 separate sub teams, a million different labels / epics and 4.2 million possible assignees, all making sure the loading page takes as long as possible to open. But the new country we've added support for in the app gets a separate project. So we have product, backend, mobile, design, management etc on one, and mobile-country2 on another. This delightfully means a lot of duplication and copy pasting from one to the other, for literally no reason what so ever.

- Everything on Jira is found through a label. Every time something happens, a new one is created. So I need to check for "iOS", "Android", "iOS-country2", "Android-country2", "mobile-<feature>", "mobile-<feature>-issues", "mobile-<feature>-prod-issues", "mobile-<feature>-existing-issues" and "<project>-July31" ... why July31? Because some fucking moron decided to do a round of testing, and tag all the issues with the current date (despite the fact Jira does that anyway), which somehow still gets used from time to time because nobody pays attention to what they are doing. This means creating and modifying filters on a daily basis ... after spending time trying to figure out what its not in the first one.

- One of my favourite morning rituals I like to call "Jira dumpster diving". This involves me removing all the filters and reading all the tickets. Why would I do such a thing? oh remember the 9000 labels I mentioned earlier? right well its very likely that they actually won't use any of them ... or the wrong ones ... or assign to the wrong person, so I have to go find them and fix them. If I don't, i'll get yelled at, because clearly it's my fault.

- Moving on from Jira. As some of you might have seen in your companies, if you use things like TestFlight, HockeyApp, AppCenter, BuddyBuild etc. that when you release a new app version for testing, each version comes with an automated change-log, listing ticket numbers addressed ...... yeah we don't do that. No we use this shitty service, which is effectively an FTP server and a webpage, that only allows you to host the new versions. Sending out those emails is all manual ... distribution groups?? ... whats that?

- Moving back to Jira. Can't even automate the changelog with a script, because I can't even make sense of the tickets, in order to translate that to a script.

- Moving on from Jira. Me and one of the remote testers play this great game I like to call "tag team ticketing". It's so much fun. Right heres how to play, you'll need a QA and a PM.

*QA creates a ticket, and puts nothing of any use inside it, and assigns to the PM.
*PM fires it back asking for clarification.
*QA adds in what he feels is clarification (hes wrong) and assigns it back to the PM.
*PM sends detailed instructions, with examples as to what is needed and assigns it back.
*QA adds 1 of the 3 things required and assigns it back.
*PM assigns it back saying the one thing added is from the wrong day, and reminds him about the other 2 items.
*QA adds some random piece of unrelated info to the ticket instead, forgetting about the 3 things and assigns it back.

and you just continue doing this for the whole dev / release cycle hahaha. Oh you guys have no idea how much fun it is, seriously give it a go, you'll thank me later ... or kill yourselves, each to their own.

- Moving back to Jira. I decided to take an action of creating a new project for my team (the mobile team) and set it up the way we want and just ignore everything going on around us. Use proper automation, and a kanban board. Maybe only give product a slack bot interface that won't allow them to create a ticket without what we need etc. Spent 25 minutes looking for the "create new project" button before finding the link which says I need to open a ticket with support and wait ... 5 ... fucking ... long ... painful ... unnecessary ... business days.

... Heres hoping my head continues to not have a bullet hole in it by then.

Id love to talk more, but those filters ain't gonna fix themselves. So we'll have to leave it here for today. Tune in again for another episode soon.

And remember to always practiseSafeHex

LONG RANT ALERT, no TL;DR

* Writes an email to colleague about why I can't create a page on our CMS without at least a H1 title. She wants to me to put up an image with text on it (like a flyer), for multiple reasons, I say I need a textless image. *

30 minutes later:
* Casually plans a frontend optimization project, by looking at files on the CMS, in order to make further development easier and less time-taking*

*** EMAIL NOTIFICATION ***
* clicks *

"Hello, this is [Graphic designer] from the company who created the image with text on it. I do not understand why you can't put display:none on your <h1> tag. Also, being a web company, we are used to making themes and my solution of display:none will work. It's pityful to work on a design only to have it stripped out from most of its concept. If you can't do that, do tell me what resolution you need."

My first reaction:

"Dear [Graphic designer], I am managing our corporate identity, our backend and frontend codebase, I am a graphic designer myself, and am also SEO-aware. For at least 8 reasons (redacted, 'cuse too long), I will need an image without text. As told to my colleagues, I need a 72/96 DPI 16:9 ratio image, 1920x1080 is a good start but may be bigger. Also, looking at the image, it'll have to be in JPG, at 100% quality, exported for the web. Our database software will optimize the image by itself."

Reasons are about SEO issues, responsiveness issues, CMS tools issues, backend and frontend issues.

Instead, I sent following email "We can't. Image please."

I mean seriously. A bit of clarity for you:

In my company, nobody has the slightest idea what I do. They don't understand how a computer works (we all know it works by magic, right?). So of course, when one thinks what we don't know, we know it better than the one who knows, my colleague thought our CMS was like a word document, and began telling me how I should display her bible-length text-infected image, by using some inline css styling display:none.

I tell her "nope, because of my 8 reasons". She transmits that to the agency who's done the visual, now I have this [Graphic designer] not understanding that there are other CMSs than Wordpress on the web, and she tells me, me being one of the most aware on this CMS we have, how I should optimize my site?

Fucking shit, she connects on our CMS for 1 second and she'll get cancer since it's so bad. I'm in the process of planning a whole new rewrite so the website is well designed (currently I am modifying a base theme made by an incompetent designer). I know the system by heart and I know what you can, or can't do.

Now I just received an answer: "so it's only a pure technical problem". NO, OUR WEBSITE WAS CODED BY A CHIMPANZEE WHO THOUGHT WEB DEV WAS AS EASY AS WRITING "HELLO WORLD" ON A SHITTY CMS THAT FORCES DEV USERS TO USE A FUCKING CUM-WHITE-THEMED EDITOR TO EDIT THE WHOLE SITE!!!

I can't just sneeze and "oh look, it's working!"

Took few weeks break from coding, social media and stuff like that. And holy cow things have changed. Over 9k new rants here, bunch of new js frameworks, Instagram got some security issues..
I'm just amazed.