Dells XPS are made of magic. [long story, major fuckup, 10k+ damages]

It all started in December. One morning I was late to work, drove there as fast as possible. (I live like 3 minutes away so me being late really meant *late*) Parked my car in a secluded car park, grabbed my backpack and ran to work. The car park is like 100 meters away from work so I took my feet into my hands and ran. Next thing I know my heels loose all grip while I go down a small slope and I drop on my back full force. On a sharp edged stone. With only my 1700$ XPS in it. Fuck.

I paniced, but got up and ran to work. I checked on the notebook, praying it would boot. It booted! Holy shit. I flipped the notebook and saw two small dents in the aluminum shell. I was thorougly impressed. I later discovered that it left a small shadow on the display, but given what a hit that was (I am not exactly a lightweight), impressive would be a massive understatement.

Fast forward to February, I am weighing my options to get the screen replaced maybe, as damage on my hardware (even if neglectable) triggers some sort of OCD and makes me feel bad 24/7. Also my laptop tends to shut off from time to time, looked into the Event Viewer and saw kernel panic. I figured that the battery probably still took a hit and that it drops voltage from time to time and the kernel assumes a critical situation, thus shutting off.

It stayed quite snowy in Austria up until March, so occasional snowing wasn't rare. Got out of work one day, saw it snowed a bit. Whatever. I had my moms car at the time, so I tried if it would slide a bit if I donut on the now (5pm) empty parking space. Nothing. Drove done a small hill, ABS triangle lit up red (board computer can't outbalance the snow). I drove out to the main street where everything was salted and drove along towards my house. Took a turn into my street, accelerated for a bit and then went off the gas so the car would smoothly drive along with the speed slowly degrading. So I went off the gas and noticed I was a bit to the right, no wonder, centrifugal forces.

*steers left*
"Huh seems like I need a bit more"
*car still doesnt move much*
"What the- go to the left!"
*steers left hard*
"Fuck that wall is coming closer"
*Breaks*
*car doesnt break*
"FUCK FUCK FUCK FUCK!!!"

Everything got quiet in seconds, me waking up to an open airbag, ripped pants, a hurting wrist, the radio somewhere on the ground and fumes that smellt like burning wires. I grabbed my backpack that was now somewhere on the floor instead of on the seat and ran outside, tears in my eyes and the phone on my ear calling my mom. I walked inside as she walked outside, hearing a weeping scream that I haven't heard from her since I am alive. While walking inside I noticed my backpack was wet on the bottom, my 2 litre water jug shattered when my backpack hit the dashboard. I tried to stay calm and act rational, knowing that every second counts when It comes to water damage. I hastely searched for some rice and a bag to put my laptop into, stuffed the bag with both and went outside. The car was totaled, my mom pissed and crying. And I was in shock, sad, angry and hurting.

I kept the laptop on my heater for a few days, bagged in rice. I dared to try a boot after a while and you wont believe me, it fucking booted. Even the keyboard backlight worked, just the screen was obviously broken in the back (no color distortion or bad pixel rows though!!) and the aluminum shell had a dent on the front. I talked with Dell Support a few days later, asking if it would be ok to open the XPS up so I could drain all of the water. She said yes thats fine, as long as I dont touch anything or screw around with it.

She said I can send it in and get it checked, but the pickup and analysis will cost 150$ and I can go from there.

I sent it in and estimated that, because battery, screen and other things probably needed changing, it will be around 900$.

Got a call a few weeks later:

"Hello beggarboy, the repair team reported back to us and said that they will have to replace everything, which will be 1700$."

"Fuck... Buying a new one is cheaper.."

"Yeah I know I am sorry about that, I can offer you a voucher so you can buy a new one for 250$ off if you would prefer that"

"Sorry but I will need some time to consider"

"I understand."

The agent clearly noticed I was bummed about it.

After going back and forth what to do I got another call a few days later.

"Hello beggarboy, we talked a few days ago. I have good news"

"Hello, yes, speak up?"

"I was able to get a special offer for you after putting in a few words..."

The next thing she said seemed unreal to me.

She was able to cut 600$ (!!!), making the new offer 1100$, instead of 1700$ or a new one for 1500$. I figured the reason she probably did that was because I am always very polite with support members. Always.

My XPS is back and healty again.
Thank you for taking the time to read this.
Dells XPS are made of magic.

I jump on an existing scala project.

git pull && sbt compile test

Tests are failing.

Me: "Hey team, the tests are failing."

Team member: "That cannot be. They were passing for the the last run."

Me: "Did you run them locally?"

Team member: "No, on Jenkins. It was fine."

I check Jenkins.

Me: "What do you mean it's fine. The last successful deployment was on the end of May."

Team member: "The Pull Request checker always went through successfully."

I check how our Jenkins tasks are configured. It's true that the Pull Request Checker runs successfully yet due to a "minor misconfiguration" (aka "major fuckup") the Pull Request Checker only tests a tiny subset of the entire test suite.

Team members were were fine if their Pull Request got the "Success" notification on bitbucket's pull request page. And reviewers trusted that icon as well.

They never checked the master run of the Jenkins task. Where the tests were also failing for over a month.

I'm also highely confused how they did TDD. You know, writing a test first, making it green. (I hope they were just one specific test at a time assuming the others were green. The cynic in me assumes they outsourced running the tests to the Jenkins.)

Gnarf!

Team member having run the tests locally finally realizes: "The tests are broken. Gonna fix them."

Wow. Please, dear fellow developers: It does not kill you to run the entire test suite locally. Just do it. Treat the external test runners as a safety net. Yet always run the test suite locally first.

If you see someone ranting about a colleague who made a semi-major fuckup which was not recognised during dev and stage testing and made it to production where it was discovered three days after deployment just when he went on holiday, well, that colleague was me.

I didn't scream.. just told him to jump off of terrace..
What ticked me?! He was a support guy..slowest mofo ever..
I was in the middle of fixing major fuckup on prod, when our VPN to client disconnected. I rushed over to support to ask if it is 'just' an expired session (which he was in charge of renewing but constantly fucked up) or if there is some other problem, so I know how to proceed..do I need to contact our sysadmins, client's support guys etc..
He
started
to
slooooooooowly
explain
I
am
not
the
only
one
with
VPN
problems
...
Was that what I asked you?! // he had an annoying habit of slooooowly talking and explaining unrelated things & personal stuff that bothered him & most of the times he chose the most time sensitive period to drone off..
So I cut him of saying, that others were probably not 'tinkering' with production and that I need this back ASAP, so if he could tell me when the session will be renewed or if there is something else problematic..
He said he will check..I didn't move.. he looked at me insurprise, you want me to check *NOW*?! Yeah, it's urgent.. He proceeded very very veeeery slooooowly, taking the support phone../* he was even eating sandwich during that, so only one hand free, typing one letter at a min */
I was finaly notified that the session expired and that he will fix it soon (meaning in 15-20mins o.O which should not take him more than 5).. and was like 'can I do sth else for you'?! Yeah, do the backflip.. you know the rest..