Things have been a little too quiet on my side here, so its time for an exciting new series:

practiseSafeHex's new life as a manager.

Episode 1: Dealing with the new backend team

It's great to be back folks. Since our last series where we delved into the mind numbing idiocy of former colleagues, a lot has changed. I've moved to a new company and taken a step up as a Dev manager / Tech lead. Now I know what you are all thinking, sounds more dull and boring right? Well it wouldn't be a practiseSafeHex series if we weren't ...

<audience-shouting>
DEALING! ... WITH! ... IDIOTS!
</audience-shouting>

Bingo! so lets jump right in and kick us off with a good one.

So for the past few months i've been on an on-boarding / fact finding / figuring out this shit-storm, mission to understand more about what it is i'm suppose to do and how to do it. Last week, as part of this, I had the esteemed pleasure of meeting face to face with the remote backend team i've been working with. Lets rattle off a few facts to catch us all up:

- 8 hour time difference to me
- No documentation other than a non-maintained swagger doc
- Swagger is reporting errors and several of the input models are just `Type: String`
- The one model that seems accurate, has every property listed as optional, including what must be the primary key
- Properties go missing and get removed at the drop of a hat and we are never told.
- First email I sent them took 27 days to reply, my response to that hasn't been answered so far 31 days later (new record! way to go team, I knew we could do it!!!)
- I deal directly with 2 of them, the manager and the tech lead. Based on how things have gone so far, i've nick named them:
1) Ass
2) Hole

So lets look at some example of their work:

- I was trying to test the new backend, I saw no data in QA. They said it wouldn't show up until mid day their time, which is middle of the night for us. I said we need data in our timezone and I was told: a) "You don't understand how big this system is" (which is their new catch phrase) b) "Your timezone is not my concern"

- The whole org started testing 2 days later. The next day a member from each team was on a call and I was asked to give an update of how the testing was going on the mobile side. I said I was completely blocked because I can't get test data. Backend were asked to respond. They acknowledged they were aware, but that mobile don't understand how big the system is, and that the mobile team need to come up with ideas for the backend team, as to how mobile can test it. I said we can't do anything without test data, they said ... can you guess what? ... correct "you don't understand how big the system is"

- We eventually got something going and I noticed that only 1 of the 5 API changes due on their side was done. Opened tickets. 2 days later asked them for progress and was told that "new findings" always go to the bottom of the backlog, and they are busy with other things. I said these were suppose to be done days ago. They said you can't give us 2 days notice and expect everything done. I said the original ticket was opened a month a go *sends link* ......... *long silence* ...... "ok, but you don't understand how big the system is, this is a lot of work"

- We were on a call. Product was asking the backend manager (aka "Ass") a question about a slight upgrade to the new feature. While trying to talk, the tech lead (aka "Hole") kept cutting everyone off by saying loudly "but thats not in scope". The question was "is this possible in the future" and "how long would it take", coming from management and product development. Hole just kept saying "its not in scope", until he was told to be quiet by several people.

- An API was sending down JSON with a string containing a message for the user with 2 bits of data inside it. We asked for one of those pieces to also come down as a property as the string can change and we needed it client side. We got that. A few days later we found an edge case and asked for the second piece of data to be a property too. Now keep in mind, they clearly already have access to them in order to make the string. We were told "If you keep requesting changes like this, you are going to delay the release of the backend by up to 2 weeks"

Yes folks, there you have it, the most minuscule JSON modifications, can delay your release by up to 2 weeks ........ maybe I should just tell product, that they don't understand how big the app is, and claim we can't build it on our side? Seems to work for them

Thats all the time we have for today,

Tune in for more, where we'll be looking into such topics as:

- If god himself was an iOS developer ... not
- Why automate when you can spend all day doing it by hand
- Its more time-efficient to just give everything a story point of 5
- Why waste time replying to emails ... when you can do nothing instead

See you all next week,
practiseSafeHex

I'm convinced code addiction is a real problem and can lead to mental illness.

Dev: "Thanks for helping me with the splunk API. Already spent two weeks and was spinning my wheels."
Me: "I sent you the example over a month ago, I guess you could have used it to save time."
Dev: "I didn't understand it. I tried getting help from NetworkAdmin-Dan, SystemAdmin-Jake, they didn't understand what you sent me either."
Me: "I thought it was pretty simple. Pass it a query, get results back. That's it"
Dev: "The results were not in a standard JSON format. I was so confused."
Me: "Yea, it's sort-of JSON. Splunk streams the result as individual JSON records. You only have to deserialize each record into your object. I sent you the code sample."
Dev: "Your code didn't work. Dan and Jake were confused too. The data I have to process uses a very different result set. I guess I could have used it if you wrote the class more generically and had unit tests."
<oh frack...he's been going behind my back and telling people smack about my code again>
Me: "My code wouldn't have worked for you, because I'm serializing the objects I need and I do have unit tests, but they are only for the internal logic."
Dev:"I don't know, it confused me. Once I figured out the JSON problem and wrote unit tests, I really started to make progress. I used a tuple for this ... functional parameters for that...added a custom event for ... Took me a few weeks, but it's all covered by unit tests."
Me: "Wow. The way you explained the project was; get data from splunk and populate data in SQLServer. With the code I sent you, sounded like a 15 minute project."
Dev: "Oooh nooo...its waaay more complicated than that. I have this very complex splunk query, which I don't understand, and then I have to perform all this parsing, update a database...which I have no idea how it works. Its really...really complicated."
Me: "The splunk query returns what..4 fields...and DBA-Joe provided the upsert stored procedure..sounds like a 15 minute project."
Dev: "Maybe for you...we're all not super geniuses that crank out code. I hope to be at your level some day."
<frack you ... condescending a-hole ...you've got the same seniority here as I do>
Me: "No seriously, the code I sent would have got you 90% done. Write your deserializer for those 4 fields, execute the stored procedure, and call it a day. I don't think the effort justifies the outcome. Isn't the data for a report they'll only run every few months?"
Dev: "Yea, but Mgr-Nick wanted unit tests and I have to follow orders. I tried to explain the situation, but you know how he is."
<fracking liar..Nick doesn't know the difference between a unit test and breathalyzer test. I know exactly what you told Nick>
Dev: "Thanks again for your help. Gotta get back to it. I put a due date of April for this project and time's running out."

APRIL?!! Good Lord he's going to drag this intern-level project for another month!

After he left, I dug around and found the splunk query, the upsert stored proc, and yep, in about 15 minutes I was done.

12 days of work, 12 fucking days straight and I meet the Friday deadline for this ridiculous sprint of never ending tasks.

There’s no better feeling then bringing everything together at 5pm on Friday, pushing to Git and waking out that door knowing there’s nothing more to do until Monday’s testing!!!!

Now excuse me while I go sleep my weekend away!

I just basically performed emergency surgery on production while in a cab on my way to a class where I'll be unreachable for an hour and brought it back to life in the nick of time. I've never felt more alive.

So guys you all remember or know or will know how it is to be a student. Not that much money around, have to be responsible for the first time of your life and I don't know since we're all programmers here our Desktop/laptop that we invested our money on for the university is our life.

Recently I have found out that something is up with my laptop. My Ram should have been 8GB but it shows only 4. I almost fainted, I thought the seller caught an idiot (me) and sold it like that. So I decide, for some reason, to buy 2x8gb ram so I can have 16 since its the max support of the system.
I open the laptop and what to see but my laptop had 2x4gb in there.

Regardless I installed the new ones to find out what else but my PC is now showing just 8gb.

"Calm down Nick" I said maybe GPU uses it but no it only shows 4gb ram, the same amount the laptop came with so I guess it's integrated.

So now I can only think that the problem is occurred because my Father, dropped the laptop when I specifically told him to not have it in dangerous high places. I Googled around but everyone is talking just swaping the ram chips well yeah I did that 100 times, still the same.

Tl;Dr I'm freaking out because theres something up with my laptop

The year was 2006. During the first half of my career, I use to work in the NOC. This was before I made my transition to software engineer. I worked on the third shift for a bank services company. The company was on a down turn. Just years earlier they just went public, and secured a deal with a huge well known bank. Eventually they entered a really bad contract with the bank and was put into a deal they couldn't deliver on. The partnership collapse and their stock plummeted. The CEO was dismissed, and a new CEO came in who wanted to "clean things up".

Anyway I entered the company about a year after this whole thing went down. The NOC was a good stepping stone for my career. They let me work as many hours as I liked. And I took advantage of it, clocking in 80 hours a week on average. They gave me the nick name "Iron Man".

Things started to turn around for the company when we were able to secure a support contract with a huge bank in the Alabama area. As the NOC we were told to handle the migration and facilitate the onboarding.

The onboarding was a mess with terrible instructions that didn't work. A bunch of software packages that crashed. And the network engineers were tips off, as they tunnel between our network and the banks was too narrow, creating an unstable connection between us and them. Oh, and there were all sorts of database corruption issues.

There was also another bank that was using an old version of our software. The sells team had been trying to get them off our old software for over a year. They refuse to move. This bank was the last one using this version, and our organization wanted to completely cut support.

One of the issue we would have is that they had an overnight batch job that had an ETA to be done by 7 AM. The job would often get stuck because this version of the software didn't know how to fail when it was caught in an undesired state. So the job hung, and since the job didn't have logging, no one could tell if it failed unless the logs stopped moving for an hour. It was a heavily manually process that was annoying to deal with. So we would kill the JVM to "speed" the job up. One day I killed the JVM but the job was still late. They told me that they appreciated the effort, but that my job was only to report the problem and not fix it.

This got me caught up in a major scandal. Basically they wanted the job to always have issues everyday. Since this was critical for them, all we needed to do was keep reporting it, and then eventually this would cause the client to have to upgrade to our new software. It was our sales team trying to play dirty. It immediately made me a menace in the company.

For the next 6 months I was constantly harassed and bullied by management. My work was nitpicked. They asked me to come into work nearly everyday, and there was a point I worked 7 days with no off days. They were trying to run me so dry that I would quit. But I never did.

On my last day at the company, I was on a critical call with a customer, and my supervisor was also on the line. My supervisor made a request that made no sense, and was impossible. I told her it wasn't possible. She then scalded me on the call in front of customers. She said "I'm your supervisor, you're just a NOC technician, you do what I say and don't talk back". It was embarrassing to be reprimanded on a call with customers. I never quite recovered from that. I could fill myself steaming with anger. It was one of the first times in my adult life that I felt I really wanted to be violent towards someone. It was such a negative feeling I quit that day at the end of my shift with no job lined up.

I walked away from the job feeling very uncertain about my future, but VERY relieved. I paid the price, basically unable to find a job until a year and a half later. And even was forced to move back in with my mother. After I left, the company still gave my a severance. Probably because of the supervisor's unprofessional conduct in front of customers, and the company probably needed to save face. The 2008 crash kept me out of work until 2009. It did give me time to work on myself, and I swore to never let a job stress me out to that degree. That job was also my last NOC job and the last job where did shift work. My next few jobs was Application Support and I eventually moved into development full time, which is what I always wanted to do.

Anyway sorry if it's a bit long, but that's my burnout story.

The mind of The Flash. You know, able to think quickly and fast. Then I can solve a lot problems in a nick of time, or learn a new concept or language quickly.

Yeah, that'll help me a lot.